Mphasis is Hiring Associate – Service Desk | Mangalore | Latest Job Update

Mphasis has announced a job notification for the post of Associate – Service Desk. A student from any discipline can apply for Mphasis Recruitment 2026. Interested and eligible candidates can read more details below.

Mphasis Recruitment 2026:

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Job Description:

Mphasis is hiring freshers for the post of Associate – Service Desk.

Role & Responsibilities:

• Provide customer support through inbound calls, live chat, email, and web portals.

• Process service orders, answer questions, troubleshoot basic mobile phone issues, and maintain account information.

• Communicate with team members and provide updates about the status of customer issues.

• Follow assigned schedules, including login time, breaks, availability, and call-handling requirements.

• Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.

• Complete assigned tasks accurately and within required customer assigned Service Level Agreements.

• Utilize resources to manage transactions, escalating issues appropriately.

• Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.

• Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA’s and account expectations.

• Maintain a professional, positive, and courteous approach while communicating with customers.

• Resolve customer issues accurately and efficiently to reduce repeat calls.

• Understand and proactively addresses user’s concerns, identifying the root of the issue

Eligibility Criteria:

• High School pass is the minimum requirement
• B.Sc, B.Com, BA, and Diploma holders with 12+3 years of education can apply.
• Freshers are eligible.

Preferred skill:

• Verbal and Written Communication and Customer Support Skills
• Freshers/ candidates with domestic BPO experience; 0-6 months experience preferred
• Fair understanding of android and iOS phones is preferred
• Should be ready to work in US shifts hours; 9 hour where the work window may vary between 6 pm to 6 am (India time) and on Indian Holidays
• Computer literate
• Knowledge of Ticketing System experience (ServiceNow, Maximo, Remedy, etc.) is an added advantage.

About Mphasis:

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO), and Infrastructure services globally through a combination of technology know-how, domain, and process expertise.

Selection Process

• V&A Assessment
• Interview

Working conditions and requirements:

• Training and work location from the office.
• Should be ready to work in a 24×7 environment with rotational shifts
• Work From Home will be at the company’s discretion
• Should have a reliable and fast WiFi connection at home.
• Should be ready to connect via video during training and 1-on-1 discussions.
• Should have a safe and suitable work environment at home
• Should be able to work as per the break/lunch timings allocated by the supervisor

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