Anthology Careers 2025 | Hiring for Senior Support Analyst Role | Apply Today!

Anthology Off Campus 2025:

Anthology Career 2025 Responsibilities:

• Managing the resolution of technical issues for a distinct set of customers. Customers are system administrators who provide mission-critical services via Anthology e-learning applications to students and faculty at a wide variety of learning institutions
• Troubleshooting complex web applications. Issues to be resolved require a broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades to Anthology products
• Providing excellent customer management, including excellent communications, responsive follow-through, and advocacy for customer issues within internal departments
• Analyzing trends associated with the assigned customer base and reporting potential areas of risk or reward to Product Support Management. Success criteria are highly focused on the customer satisfaction level
• Prioritizing numerous issues of varying severity and effectively managing the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and appropriately updating both customer and appropriate Anthology employees on the status of all issues on a timely basis
• Collaborating extensively with peers, Anthology Account Managers, and members of the escalation team including Product Support Engineers, Cloud Teams and Developers to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our customers
• Drafting and reviewing Knowledge Base articles for Known Issues as well as for frequently recurring  issues

Anthology Off Campus 2025 Eligibility Criteria:

• Bachelor’s degree.

Preferred skill:

• Exceptional listening, written, and oral communication skills
• 0-2 years of experience in a client-facing enterprise product support environment with excellent analytical, problem-solving, and client-handling skills
• Experience in a self-directed work environment
• Demonstrated ability to research and resolve problems using a variety of resources and tools
• Strong knowledge of system and database administration principles
• Knowledge of PostgreSQL and MS SQL Server Database including troubleshooting, configuration, maintenance, and tuning
• Understanding of Internet application technologies including HTML, CSS, XML, JavaScript, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security
• Light experience with multiple computer operating systems like UNIX/Linux and Windows 
• Light experience configuring multi-node environments that run enterprise-level applications 
• Knowledge of Struts, Tomcat, and WebLogic 
• Fluency in written and spoken English

Click here for HR Interview Questions and Answers

Anthology Off Campus Selection Process:

The Anthology selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: The process begins with candidates submitting their applications through Anthology official careers website. Providing accurate and comprehensive information on your resume and application is essential.
2. Resume Screening: The Company recruitment team reviews all incoming applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
3. Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities. These assessments can cover a wide range of topics, including coding, problem-solving, and domain-specific knowledge.
4. Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews. These interviews assess a candidate’s technical expertise, coding skills, problem-solving capabilities
5. Offer: If a candidate successfully navigates all interview stages and reference checks, they will receive a formal job offer. The offer will include details such as compensation, benefits, and other terms of employment.
6. Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
7. Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in the Anthology onboarding process. This includes orientation, training, and integration into the team.

Please note that the specific details of the Anthology selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Anthology?

• Work-life balance: Competitive pay, comprehensive benefits, and flexible work schedules
• Professional development: Job training, conferences, and opportunities for career advancement
• Financial and retirement: 401(k) and performance bonuses
• Child care and parental leave: Adoption assistance
• Office perks: Company-sponsored outings
• Health insurance and wellness: Dental insurance
• Vacation and time off: Paid volunteer time