Cognizant Walk-in Drive 2026 for Technical Support Associate

Cognizant Walk-In Recruitment Drive 2026: Cognizant is hiring Freshers and experienced candidates through walk in for Gurugram. Candidates can apply for the Cognizant Walk-In Drive off-campus drive 2026. Interested and eligible candidates can read more details below.

Cognizant Walk-In Drive Recruitment 2026:

Cognizant Job Description:

• Solving queries raised by customers, internal & external stakeholders via various channels.
• In depth process and product knowledge
• Collaborating with other Teams or departments in order to resolve complex queries
• Should be a Team player , and fill in for team members if needed.
• Deliver Timely resolution by closing query with the stipulated turnaround time
• Perform well on customer satisfaction index

Cognizant Skills Required:

• Excellent communication skills and willingness to work in a voice/chat/email channels across multiple shifts/ 24/7 environment.
• Quick learner: able to quickly absorb complex product and procedural information, and seamlessly adapt to rapid changes in the product, process and workflow as they occur.
• Customer service skills: ability to make decisions based on the best interests of customers, as well as the technical escalations team.
• Analytical and proactive mindset: be able to quickly understand, analyze and make recommendations for improvement for internal processes, where appropriate. Able to quickly identify information required for appropriate technical troubleshooting.
• Highly responsive and productive under time pressure: able to consistently deal with high volumes and prioritize the work accordingly.
• Prior experience of supporting SaaS product support background B2B
• Adherence to timely completion of targets along with maintaining quality.
• Contributes to the business success by meeting or exceeding the Ops defined targets.
• Maintains professionalism at work.
• Works with team members to achieve common goals.
• Customer centric attitude – willing to walk an extra mile to help resolve the customer’s concern.
• Prior experience of managing customer service segment
• Learner’s attitude and flexible to work with any channel such as phone, chat or email
• Comfortable with rotational shifts and week offs.
• Great Customer Service Skills.
• Problem-solving attitude towards work and life

Eligibility Criteria

• Minimum Qualification – Graduate in any discipline.

• PE – Freshers with good communication skills can apply.

• SPE – Minimum 1 to 2 years of relevant experience, should have an understanding of Ops metrics

• The candidate must have a PE role: Minimum B1 CEFR level  

• SPE role: Minimum B2 CEFR level

Click here for HR Interview Questions and Answers

Why Join Cognizant?

• Industry-leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Carry-

• Updated resume
• Government-issued ID
• Passport-sized photographs