Ciena is hiring an Associate, Global Technical Support. All eligible and interested candidates can check the eligibility criteria, role details, selection process, and how to apply below.

About Ciena:

Ciena is a global leader in networking systems, services, and software, specializing in high-speed optical transport, packet networking, and software-defined networking (SDN) solutions. Founded in 1992 and headquartered in Maryland, the company helps service providers, enterprises, and cloud providers build, operate, and optimize adaptive networks to handle increasing data demand.

Ciena Off Campus 2026:

Company Name Ciena
Post Name Associate
Expected Salary up to ₹4 LPA*
Job Location Mumbai/ Gurugram
JobType Freshers/ Experienced
Website  ciena.com
Last date to apply Apply ASAP

*The salary/stipend may vary depending on industry estimates, as the salary is not officially disclosed by the company. We do not guarantee the accuracy of the stated amount.

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Responsibilities of an Associate:

  • Deliver expert technical support for global customers by diagnosing and resolving complex product and system issues.
  • Handle case escalations professionally and clearly while preserving good client relations.
  • To promote resolution and find areas for improvement, work together with the engineering, product development, and sales departments.
  • In Linux and networking setups, apply sophisticated troubleshooting techniques to identify the underlying issues.
  • Document case activity, including problem details, steps taken, and final solutions, in the case management system.
  • Present technical information clearly to internal and external audiences.
  • Support knowledge sharing, innovation, and continuous improvement within the support organization.

Ciena Off Campus- Eligibility Criteria:

  • 0–2+ years of experience in technical support or a similar customer‑facing technical role.

Required skills:

  • Strong understanding of Optical/DWDM/OTN/SONET/SDH technologies and TCP/IP networking.
  • Proficiency with Linux, including command‑line troubleshooting.
  • Demonstrated problem‑solving and analytical skills.
  • Excellent oral communication and presentation capabilities.
  • Ability to manage time effectively in high‑pressure environments.
  • Commitment to delivering an outstanding customer experience.

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Ciena Recruitment Selection Process:

  1. Online Application
  2. Resume Screening
  3. Online Assessments
  4. Technical Interviews
  5. Offer
  6. Background Check
  7. Onboarding

The application steps may vary depending on the role/ team

 

Why Join Ciena?

  • Training and development to help you excel in your career.
  • Coaching and support from experts in your team.
  • A culture of continuous learning to aid progression

How to Apply for Ciena Off Campus 2026?

To apply for this Off-Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, create an account.
  4. After registration, log in and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section.

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Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.