WNS Walk-in Drive 2026 | Customer Support Executive | Mumbai Location

WNS Walk-In Recruitment Drive 2026: WNS is hiring for Customer Support through an off-campus placement. Mumbai candidates can apply for the WNS Walk-In Drive off-campus drive 2026. Interested and eligible candidates can read more details below.

WNS Walk-In Drive Recruitment 2026:

WNS Job Responsibilities:

• Support day-ahead roster construction (D-12) to ensure complete operational coverage.
• Assist in assigning relief staff based on skill requirements, availability, and applicable regulatory guidelines.
• Track and maintain records related to overtime, reduced overtime, and undertime with appropriate documentation.
• Monitor sick call notifications and support timely backfill actions to minimize operational impact.
• Conduct inbound and outbound operational calls to coordinate staffing and coverage requirements.
• Prepare mid-day and end-of-shift staffing, attendance, and exception reports.
• Monitor staffing exceptions and escalate critical gaps within defined timelines.
• Ensure adherence to established workflows, compliance standards, data security protocols, and audit requirements.
• Maintain accurate and updated records in Staff Admin, MS Excel, and other workforce planning tools.
• Coordinate with relevant stakeholders to support smooth and uninterrupted airport operations

WNS Skills Required:

• Strong working knowledge of MS Excel is required.
• Excellent attention to detail and ability to work in a time-sensitive operational environment.
• Comfortable handling inbound and outbound operational calls.
• Strong verbal communication skills with clear and professional spoken English.
• Ability to follow defined processes, workflows, compliance requirements, and data security guidelines.
• Ability to multitask, prioritize activities, and manage time effectively.
• Prior exposure to workforce planning, roster management, scheduling, airport operations, or airline processes will be an added advantage.

Eligibility Criteria

• Graduate / Undergraduate candidates may apply.

Click here for HR Interview Questions and Answers

Documents to Carry-

• Updated resume
• Government-issued ID
• Passport-size photographs