GlobalLogic Technical Support Engineer Recruitment 2026 – Apply Online

GlobalLogic Off Campus 2026:

Responsibilities of a Technical Support Engineer:

• Provide technical support to customers through email, chat, and phone.

• Diagnose and troubleshoot complex issues involving AI/ML products, solutions, and cloud environments.

• Provide technical support and guidance for customer-specific AIML and cloud-based solutions, addressing architectural design requirements and offering targeted recommendations.

• Troubleshoot issues involving AI/ML models, Generative AI, APIs, integrations, deployments, and cloud services.

• Ensure timely response and resolution of customer queries while consistently meeting or exceeding defined Service Level Objectives (SLOs).

• Maintain high customer satisfaction by delivering accurate, effective, and high-quality technical support.

• Utilize advanced troubleshooting tools and techniques to identify root causes and provide customers with clear and comprehensive resolutions.

• Analyze complex technical issues, reproduce problems, and perform detailed investigations to identify the underlying cause.

• Document customer problems, root causes, resolutions, and preventive actions.

• Work closely with Engineering, Product, and other cross-functional teams to resolve complex technical issues.

• File detailed bug and issue reports for Engineering teams, including problem descriptions, reproduction steps, expected and actual behavior, logs, and relevant technical details.

• Assist in creating and maintaining technical documentation, troubleshooting guides, knowledge base articles, and standard operating procedures.

• Identify recurring issues and trends and recommend preventative actions or process improvements to enhance product quality and customer experience.

• Explain technical concepts and solutions clearly to customers and internal stakeholders.

GlobalLogic Off Campus- Eligibility Criteria:

• Bachelor’s degree in
  – Computer Science
  – Information Technology
  – Engineering
  – Related discipline
  – Equivalent practical experience.
• 1+ years of experience in
  – Technical Support
  – Troubleshooting
  – Related technical field

Required skills:

• Strong knowledge or understanding of Artificial Intelligence and Machine Learning (AIML), Chatbots, Large Language Models (LLMs), and Generative AI.
• Preferred experience or knowledge of Google Cloud Platform (GCP).
• Basic understanding of cloud or hybrid cloud environments.
• Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical issues effectively.
• Strong customer support capabilities with a customer-focused approach.
• Excellent verbal and written communication skills.
• Ability to understand customer concerns, empathize with customers, and handle issues with care and professionalism.
• Ability to clearly communicate technical concepts and solutions to customers with varying levels of technical knowledge.
• Willingness to work from the office in a 24×7 rotational shift environment.
• Ability to work collaboratively with cross-functional teams and adapt to a fast-paced support environment.

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How to Prepare for the GlobalLogic Technical Support Engineer Interview

• Technical Preparation
• Scenario-Based Preparation
• Resume Preparation

GlobalLogic Recruitment Selection Process:

1. Online Application
2. Resume Screening
3. Online Assessments
4. Technical Interviews
5. Offer
6. Background Check
7. Onboarding

The application steps may vary depending on the role/ team

Why Join GlobalLogic?

• Exciting Projects
• Collaborative Environment
• Work-Life Balance
• Professional Development
• Excellent Benefits
• Fun Perks