Capgemini Recruitment 2022 | Service Desk | Apply Now!

Capgemini has announced a job notification for the post of Service Desk. A student from any discipline can apply for Capgemini Recruitment 2022. Interested and eligible candidates can read more details below 

Capgemini Recruitment 2022:

Job Description:

Capgemini is hiring candidates for the post of Service Desk.

Job Responsibilities:

• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Meet customer requirements through first contact resolution
• Clarify customer requirements
• probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy

Eligibility Criteria:

• Candidates must have completed any 3-year graduation in 2019, 2020 & 2021
•  Graduation – 50% & Above
• Up to 2year gap is allowed after educational milestone e.g. SSC and HSC
• Candidates must be open to relocate to any location and work in night shifts
• Candidates must be available to join immediately
• Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
• Should be open to sign Service Level Agreement

Preferred skill:

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Should be open to signing Service Level Agreement

About Capgemini:

Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. The Group is at the forefront of innovation to address the entire breadth of clientS opportunities in the evolving world of cloud, digital, and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.

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