CGI Off Campus Hiring Fresher For Apprentice | Bangalore

CGI Off Campus Recruitment has announced a job notification for the post of Apprentice for the Hyderabad, India locations. Both Bachelor’s and Master’s degree candidates can apply for off campus placements with CGI. Interested and eligible candidates are encouraged to apply before the specified deadline. The detailed eligibility criteria, application process, and registration information are provided below.

CGI Off Campus Drive 2024:

Job Responsibilities:

• Respond to requests for technical assistance by following prescribed procedures on calls, Chats and Service Portal tickets.
• Research reported incidents using available information sources and tools.
• Diagnose, triage and resolve hardware, software, applications or basic network-related incidents
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes and updates.
• Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts from Office

Qualification required:

• Bachelor Degree

Preferred skill:

• Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
• Knowledge of customer service principles and practices, ITIL and ITSM
• Knowledge of IT applications, systems and networks
• Experience in handling technical support for an international organization
• Problem analysis and solving
• Learning, adaptability and attention to detail
• Ability to type while handling customer contact
• Tolerance to stress, performance driven and continuously improving
• Worked as Service Desk / Helpdesk support technician as Level 1 technician within
• his/her team, handling calls in for an international / Global client (preferred North American/ European experience).

Click here for HR Interview Questions and Answers

CGI Selection Process:

The CGI selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: The process begins with candidates submitting their applications through CGI official careers website. It’s essential to provide accurate and comprehensive information on your resume and application.
2. Resume Screening: The CGI recruitment team reviews all incoming applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
3. Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities. These assessments can cover a wide range of topics, including coding, problem-solving, and domain-specific knowledge.
4. Phone Screening: Qualified candidates are often contacted for a preliminary phone screening interview. This interview is an opportunity for the recruiter or hiring manager to learn more about the candidate’s background, experience, and career goals.
5. Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews. These interviews assess a candidate’s technical expertise, coding skills, problem-solving capabilities, and familiarity with Microsoft technologies.
6. Offer: If a candidate successfully navigates all interview stages and reference checks, they will receive a formal job offer. The offer will include details such as compensation, benefits, and other terms of employment.
7. Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
8. Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in CGI onboarding process. This includes orientation, training, and integration into the team.

Please note that the specific details of the CGI selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join CGI?

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.