Concentrix Recruitment 2023 |Quality Manager |Apply Now!

Concentrix Recruitment has announced a job notification for the post of  Quality Manager for the Chandigarh, India locations. Graduate degree candidates can apply for off campus placements with Concentrix. Interested and eligible candidates are encouraged to apply before the specified deadline. The detailed eligibility criteria, application process, and registration information are provided below.

Concentrix Recruitment Drive 2023:

Job Responsibilities:

• Drive continuous improvement for Transaction Quality and Delivery
• Trained /Certified in Green Belt
• Manage Call Quality & Client related KPI’s
• Evaluate the effectiveness of TQ interventions
• Strengthen Quality management processes/framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client’s expectations
• Generate and implement out-of-the-box ideas and Process improvement initiatives in the process.
• Drive Process control & Compliance in addition to managing the audit requirements
• Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires
• Provide quality floor support, feedback and  refreshers
• Support the quality and Compliance teams to perform various audits and follow ups based on observations highlighted
• Run FMEA and compliance audits and health check of the account

Qualification required:

• Any Graduate from any stream.

Preferred skill:

• People Management skills
• Ability to drive initiatives to closure
• Ability to deal with all levels of employees
• Ability to provide leadership, direction and motivation to build high performing teams
• Analytical and Quantitative skills
• Excellent Communication skills
• Data Handling / data interpretation skills
• Good working knowledge of Transaction Quality systems, tools and technologies.
• Should have understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively
• High level of maturity to handle people including but not limited to client, stake holders, peers etc.
• Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
• Detail oriented, Strong organizational  and Presentation skills

Selection Process: Concentrix Recruitment 2023

1. Application Screening
2. Online Assessment
3. Technical Interviews
4. HR Interview
5. Final Selection

About Concentrix:

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.