Infosys Walk-in Drive for the post of Service desk and Customer Service. A student from Any discipline can apply for Infosys Recruitment 2023. Interested and eligible candidates can read more details below and can apply for Infosys.

Infosys Recruitment 2023:

Company Name Infosys
Post Name Service desk and Customer Service
Salary up to 3.6 LPA*
Experience Freshers
Job Location Bangalore & Pune
Venue Location Indore
Walk in Date 17th, 19th, 20th, 21st December 2022

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Job Description:

Infosys is hiring candidates for the post of Service desk and Customer Service.

Eligibility Criteria:

Customer Service

  • Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
  • Excellent communication skills to attend/resolve client issues on calls/chat/mail.
  • Communication scale – CEFR :: B1, C1, C2
  • Open to work in 24*7 and work from office environment
  • Analytical problem solvers who will understand issues and to resolve customer issues
  • Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
  • Being proactive and show the utmost respect for customer’s time
  • Good time management, ensuring all contacts with customers add value
  • Work from Office is mandatory and no option of hybrid, work from home – talent should be based out of Bangalore or Pune
  • Job Location: Bangalore or Pune

Service Desk

  • Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
  • Excellent communication skills – CEFR :: B1, C1, C2.
  • Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
  • Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, and severity.
  • Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
  • Knowledge of Incident Management lifecycle.
  • Aware of current role SLA and Metrics handled.
  • Talents should be based out of Bangalore or Pune.
  • Work from Office is mandatory, No option of hybrid and WFH.

Preferred skill:

  •  Excellent verbal, written, and presentation skills: effective interpersonal skills, with the ability to communicate effectively with both technical and non-technical individuals
  • Should have a proven capability to develop software and a desire to continue his/her career as a software developer
  • Communicate effectively with functional leads/team members and other stakeholders to arrive at a common goal
  • Works with self-direction takes initiative, exercises sound judgment, and discretion, and is capable of complex decision-making in a dynamic work environment.


  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
  • An original Government ID card is a must for Security Clearance.

Venue Details:


Interview details
Interview Date: 17th, 19th, 20th, 21st December 2022
Interview Time: 10 AM till 12.00 PM

Interview Venue:

Infosys Ltd
Scheme No 151 & 169 B
Village Bada Bangarda and Tigariya Badshah
Super Corridor Tehsil Hatod, Indore,
Madhya Pradesh – 453 112

Things to remember while entering the campus:

  • Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
  • would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
  • lease wear masks, & follow Covid protocols
  • Documents to Carry:
  • Carry 2 Copies of print out your updated resume;
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

About Infosys:

Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology, and outsourcing services. The company was founded in Pune and is headquartered in Bangalore.

    How to Apply for Infosys Recruitment 2022?

    Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.

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    If you face any issues while applying. Do let us know in the comment section.


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    Infosys Recruitment 2023 – Frequently Asked Questions

    What is the Infosys selection process?

    The selection process will be based on a Written test followed by Technical and Hr interviews.

    What is the Infosys Salary for freshers?

    The average of 3.6 Lakh per year is based on the reports of Glassdoor and Ambition Box.

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