Infosys Walk-in Drive for the post of Service desk and Customer Service. A student from Any discipline can apply for Infosys Recruitment 2023. Interested and eligible candidates can read more details below and can apply for Infosys.

Infosys Recruitment 2023:

Apply for phonepe

Apply for autodesk

Apply for Google

Apply for accenture

Apply for nielsen

Apply for hexaware

Pay After Placement – Get Your Dream Job In IT Industry With CTC Upto 12 LPA , Register Now

Job Description:

Infosys is hiring candidates for the post of Service desk and Customer Service.

Eligibility Criteria:

Customer Service

• Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Communication scale – CEFR :: B1, C1, C2
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customer’s time
• Good time management, ensuring all contacts with customers add value
• Work from Office is mandatory and no option of hybrid, work from home – talent should be based out of Bangalore or Pune
• Job Location: Bangalore or Pune

Service Desk

• Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
• Excellent communication skills – CEFR :: B1, C1, C2.
• Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
• Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, and severity.
• Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
• Knowledge of Incident Management lifecycle.
• Aware of current role SLA and Metrics handled.
• Talents should be based out of Bangalore or Pune.
• Work from Office is mandatory, No option of hybrid and WFH.

Preferred skill:

•  Excellent verbal, written, and presentation skills: effective interpersonal skills, with the ability to communicate effectively with both technical and non-technical individuals
• Should have a proven capability to develop software and a desire to continue his/her career as a software developer
• Communicate effectively with functional leads/team members and other stakeholders to arrive at a common goal
• Works with self-direction takes initiative, exercises sound judgment, and discretion, and is capable of complex decision-making in a dynamic work environment.

Note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• An original Government ID card is a must for Security Clearance.

Venue Details:

Indore:

Interview details
Interview Date: 17th, 19th, 20th, 21st December 2022
Interview Time: 10 AM till 12.00 PM

Interview Venue:

Infosys Ltd
Scheme No 151 & 169 B
Village Bada Bangarda and Tigariya Badshah
Super Corridor Tehsil Hatod, Indore,
Madhya Pradesh – 453 112

Things to remember while entering the campus:

• Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
• would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
• lease wear masks, & follow Covid protocols
• Documents to Carry:
• Carry 2 Copies of print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

About Infosys:

Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology, and outsourcing services. The company was founded in Pune and is headquartered in Bangalore.