Concentrix Off Campus has announced Work from Home job notification for the Representative, Operations role. A student from various disciplines can apply for the Concentrix Recruitment drive 2023. Interested and eligible candidates can read more details below 

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Concentrix Recruitment 2023:

Concentrix Off Campus 2023 is hiring candidates for the post of Representative, Operations.

Job Responsibilities:

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Maintain basic knowledge of client products and/or services.

•  Prepare complete and accurate work including appropriately notating accounts as required.

•  Participate in activities designed to improve customer satisfaction and business performance.

• Offer additional products and/or services.

•  Track, document and retrieve information in chat/call tracking database.

•  Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Eligibility Criteria:

• High school diploma with three to six months of relevant experience preferred.

Preferred skill:

• Ability to handle multiple tasks simultaneously.
• Ability to work in a fast-paced environment with minimal supervision.
• Sense of ownership and pride in your performance and its impact on the company’s success.
• Critical thinker and problem-solving skills.
• Be strategic in developing solutions and process improvements.
• Be efficient in finding strategies to streamline efforts and successfully complete tasks on time.

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About Concentrix :

Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers.

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