PhonePe has announced a job notification for the post of Customer Service Advisor. A student from any discipline can apply for PhonePe Recruitment 2021. Interested and eligible candidates can read more details below.
PhonePe Recruitment 2021:
| Company Name | PhonePe |
| Post Name | Customer Service Advisor |
| Salary | 4.6 Lakh PA* |
| Experience | 0-2 yr |
| Job Location | Bengaluru |
Job Responsibilities:
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction-related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Eligibility Criteria:
- Any Degree from any stream
- 0 – 2 years of work experience in a customer facing role
Preferred skill:
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with an objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible, and open to feedback
- Ability to multitask, prioritize, and manage time effectively
About PhonePe:
PhonePe is an Indian digital payments and financial services company headquartered in Bangalore, India. PhonePe was founded in December 2015, by Sameer Nigam, Rahul Chari and Burzin Engineer. The PhonePe app, based on the Unified Payments Interface, went live in August 2016.
