New Job Update from Alter Domus | Hyderabad Location

Alter Domus Off Campus 2025:

Alter Domus Career 2025 Responsibilities:

• Respond to customer requests through phone, Service Desk queues, and emails, ensuring timely and effective communication.
• Review incoming tickets in ServiceNow, providing detailed resolutions to users.
• Act as the main point of contact for application support, resolving basic Level 1 issues and select Level 2 challenges, including remote troubleshooting of application-related concerns.
• Research and resolve technical issues, offering IT break/fix solutions or escalating issues to the appropriate team as needed.
• Create and manage user accounts for Fund Services applications, ensuring appropriate access levels based on user roles and responsibilities.
• Define and oversee user roles and permissions to ensure compliance with internal policies.
• Analyse logs to identify and troubleshoot issues effectively.
• Collaborate with business departments to gather and analyse business requirements for enhancements.
• Develop and update support processes to enhance efficiency and effectiveness across applications, optimizing existing workflows.
• In the event of an escalation, please adhere to the established escalation matrix to ensure timely and effective resolution of issues.
• Acquire knowledge from the team and become a key contributor in fostering a collaborative and supportive work environment while maintaining a customer-oriented attitude that prioritizes putting customers first.

Alter Domus off campus Eligibility Criteria:

• Fresh Graduates with 0-1 yr of exp are encouraged to apply.

Preferred skill:

• Basic knowledge of Application support and relevant tools is a plus.
• Fluency in English is required.
• Strong problem-solving and analytical skills are desirable.
• Good communication and interpersonal skills to collaborate with team members and stakeholders.
• Ability to manage multiple tasks and prioritize effectively is appreciated.
• Self-motivated team player with a willingness to learn.
• Capable of working independently when needed.
• Familiarity with our industry is a bonus.
• Availability to work in APC/EMEA Shift.
• Basic SQL knowledge.

Click here for HR Interview Questions and Answers

Alter Domus Recruitment Selection Process:

The selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: The process begins with candidates submitting their applications through the official careers website
2. Resume Screening: The Company’s recruitment team reviews the applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
3. Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities.
4. Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews.
5. Offer: Candidates who successfully complete all interview stages and reference checks will receive a formal job offer.
6. Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
7. Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in the onboarding process. This includes orientation, training, and integration into the team.

Please note that the specific details of the selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Alter Domus?

• Support for professional accreditations such as ACCA and study leave 
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression 
• Active sports, events and social committees across our offices 
• 24/7 support available from our Employee Assistance Program 
• The opportunity to invest in our growth and success through our Employee Share Plan 
• Plus additional local benefits depending on your location