Hitachi Off Campus Hiring for IT Service Desk | Hyderabad

Hitachi Off Campus 2025:

Hitachi Career 2025 Responsibilities:

• During end user interactions, document all pertinent user information, request/issue details and troubleshooting steps taken in the ticketing tool.
• Using company established rules, prioritize end user’s requests and issues.
• Using documented policies and procedures and IT management tools, troubleshoot and resolve the issue/request or escalate to the appropriate group.
• Communicate effectively with end users in all stages of the incident management process; including initial interaction, triage, escalation and status updates as requested.
• Manage individual incident queues in a timely manner to ensure all end user requests and issues are addressed within their appropriate SLA.
• Attend training sessions to learn relevant IT knowledge and company specific applications to provide timely support to our end users.
• Participate in team projects that enhance the effectiveness of the Service Desk.
• Other duties as needed.

Hitachi off campus Eligibility Criteria:

• Associate’s Degree in Computer Science or other related field and 3-5 years relevant work experience.

Preferred skill:

• Understanding of Okta, Active Directory, Exchange Management Console, SCCM/Intune,Citrix XenDesktop and Cisco/Palo Alto VPN.
• Working knowledge of computer hardware and software. Understanding of mobile device support; including Android and iOS.
• Interpersonal skills, with a focus on rapport-building, listening and questioning skills.
• Proven customer service skills.

Click here for HR Interview Questions and Answers

Hitachi Recruitment Selection Process:

The selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: The process begins with candidates submitting their applications through the official careers website
2. Resume Screening: The Company’s recruitment team reviews the applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
3. Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities.
4. Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews.
5. Offer: Candidates who successfully complete all interview stages and reference checks will receive a formal job offer.
6. Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
7. Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in the onboarding process. This includes orientation, training, and integration into the team.

Please note that the specific details of the selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Hitachi?

• Work-life balance: Competitive pay, comprehensive benefits, and flexible work schedules
• Professional development: Job training, conferences, and opportunities for career advancement
• Financial and retirement: 401(k) and performance bonuses
• Child care and parental leave: Adoption assistance
• Office perks: Company-sponsored outings
• Health insurance and wellness: Dental insurance
• Vacation and time off: Paid volunteer time