Firstsource is hiring Customer Service Associates for Freshers candidates. All eligible and interested candidates can check the eligibility criteria, role details, selection process, and how to apply below.

About Firstsource:

Firstsource is a leading global Business Process Management (BPM) company and part of the RP-Sanjiv Goenka Group, providing digital-first, domain-centric services to over 200+ clients, including Fortune 500 and FTSE 100 companies. Founded in 2001, the company specializes in healthcare, banking, communications, and media, using AI and analytics to optimize customer experiences.

Firstsource Off Campus 2026:

Company Name Firstsource
Post Name Customer Service Associate
Expected Salary ₹36 k/ Month*
Job Location Bangalore
JobType Freshers/ Experinced
Website  firstsource.com

*The salary/stipend may vary depending on industry estimates, as the salary is not officially disclosed by the company. We do not guarantee the accuracy of the stated amount.

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Responsibilities of Customer Service Associate:

  • Respond to customer queries via phone, email, and chat, providing accurate information and resolving issues.
  • Handle customer concerns, including product/service issues, billing,and general inquiries.
  • Show kindness and understanding while attending customer needs and concerns.
  • Show kindness and understanding while attending customer needs and concerns.
  • Escalate complex issues to the teams for timely resolution.
  • Adhere strictly to SLAs, quality benchmarks, and compliance standards.
  • Ensure compliance with company policies, procedures, and data protection regulations while handling customer information.
  • Maintain accurate documentation of customer interactions and resolutions.
  • Work with internal teams to solve customer queries that require cross-functional support.
  • Develop knowledge of the organization’s products and services to provide accurate and useful information to customers.
  • Stay up to date with the latest product/service offerings and respond to customer questions.
  • Maintain clear and detailed records of customer interactions, ensuring accurate documentation of inquiries and resolutions.
  • Communicate effectively with customers and internal teams, using clear and professional language
  • Actively participate in training sessions and skill development programs to enhance customer service and problem-solving abilities.
  • Provide feedback to improve processes and customer experience.

Preferred Eligibility Criteria of Firstsource Off Campus:

  • Graduate Fresher
  • Undergraduate – 2 Years Experience

Required skills:

  • Excellent communication skills in English; proficiency in additional European languages is an advantage.
  • Strong customer service orientation with the ability to remain calm and composed while handling challenging situations.
  • Familiarity with customer service software, ticketing systems, and CRM tools is beneficial.
  • Empathetic and patient demeanour with a genuine desire to assist customers.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
  • Willingness to work flexible hours, including weekends and holidays, to support 24/7 customer service operations.

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Firstsource Recruitment Selection Process:

  1. Online Application
  2. Resume Screening
  3. Online Assessments
  4. Technical Interviews
  5. Offer
  6. Background Check
  7. Onboarding

The application steps may vary depending on the role/ team

 

Why Join Firstsource?

  • Training and development to help you excel in your career.
  • Coaching and support from experts in your team.
  • A culture of continuous learning to aid progression

How to Apply for Firstsource Off Campus 2026?

To apply for this Off-Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, create an account.
  4. After registration, log in and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section.

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Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.