Salesforce is hiring a Technical Support Engineer. All eligible and interested candidates can check the eligibility criteria, role details, selection process, and how to apply below.

About Salesforce:

Salesforce is the world’s #1 AI-powered, cloud-based Customer Relationship Management (CRM) platform, designed to unify sales, service, marketing, and commerce teams. It enables businesses to manage customer data, automate processes, and build relationships through tools like Sales Cloud, Service Cloud, and Einstein AI.

Salesforce Off Campus 2026:

Company Name Salesforce
Post Name Technical Support Engineer
Expected Salary up to ₹6 LPA*
Job Location Bangalore & Hyderabad
JobType Freshers/ Experienced
Website  salesforce.com
Last date to apply Apply ASAP

*The salary/stipend may vary depending on industry estimates, as the salary is not officially disclosed by the company. We do not guarantee the accuracy of the stated amount.

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Responsibilities of a Technical Support Engineer:

  • Act as a technical leader and specialist, keeping up with new developments in automation and AI to proactively support the future of our top AI CRM platform.

  • Manage the whole technical assistance process for business clients, guaranteeing a smooth and effective result.

  • Ensure timely and thorough problem-solving by supervising and coordinating the quick resolution of crucial technical and business-impacting issues.

  • Investigate, record, and rank customer-reported concerns in an expedient manner, making good use of internal resources, including escalation teams, and effectively managing time in a fast-paced setting.

  • Identify product gaps, promote the “Voice of the Customer,” and spearhead product improvements that improve the entire customer experience by working directly with Product Engineering teams.

  • Proactively exceed customer expectations and enhance the overall support experience, resulting in consistently high customer satisfaction scores.

  • Continuously develop and maintain deep technical expertise within assigned areas of product functionality to effectively guide and assist customers.

  • Offer expert feature explanations and provide guidance on Sales/Service Cloud best practices and standard methodologies.

  • Act as a subject matter expert and provide peer mentorship and support through the team’s Swarming framework.

  • Create and maintain high-quality knowledge base materials focused on increasing operational efficiency and empowering the broader support community.

Salesforce Off Campus- Eligibility Criteria:

  • Bachelor’s degree in Computer Science or equivalent experience.

Required skills:

  • Excellent written and verbal communication skills.

  • Experience in Software Product Engineering, Software Programming (e.g., Apex, Python, JavaScript), Big Data, Snowflake, Redshift, or working with Salesforce Data Cloud, Agentforce, Sales Cloud, Service Cloud or any of the Salesforce Platform product offerings.

  • Demonstrate familiarity with core Generative AI concepts, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and prompt engineering/tuning, to effectively support our AI-driven features.

  • Expert-level experience with Database concepts, Data modeling (relational and non-relational), and advanced SQL/SOQL query writing and performance tuning.

  • Proven experience debugging and developing on the Salesforce Platform (Apex, LWC, or advanced Flows).

  • Demonstrated skill in troubleshooting complex, high-priority technical issues in a customer-facing role.

  • Ability to effectively prioritize and advance customer issues, as required.

  • Ability to multi-task and perform effectively under pressure.

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Salesforce Recruitment Selection Process:

  1. Online Application
  2. Resume Screening
  3. Online Assessments
  4. Technical Interviews
  5. Offer
  6. Background Check
  7. Onboarding

The application steps may vary depending on the role/ team

 

Why Join Salesforce?

How to Apply for Salesforce Off Campus 2026?

To apply for this Off-Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, create an account.
  4. After registration, log in and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section.

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Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.