NIQ Junior Customer Support Analyst: NIQ (NielsenIQ) has opened a Junior Customer Support Analyst job in Pune. The NIQ Junior Customer Support Analyst role needs a Bachelor’s degree and does not ask for a fixed number of years of experience. You will manage customer deliverables, data checks and queries on NIQ’s own platforms.
About NIQ
NIQ, short for NielsenIQ, is a consumer intelligence company that works with retailers and consumer goods brands. Its customers rely on NIQ data and snapshots to understand markets.
The Customer Support teams make sure those deliverables reach clients on time and with the right quality.
NIQ Junior Customer Support Analyst Overview
| Company | NIQ (NielsenIQ) |
| Post | Jr. Customer Support Analyst |
| Qualification | Bachelor’s degree, preferably Business Administration, Analytics, Mathematics, Statistics, Economics or Engineering |
| Experience | No minimum years stated |
| Work Mode | Hybrid physical-virtual |
| Salary | Not mentioned in the job post |
| Location | Pune |
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About the Junior Customer Support Analyst Role
The role maintains and improves customer relationships and makes sure deliverables and queries are handled efficiently on the proprietary NIQ platforms.
A Junior Customer Support Analyst manages one to five customers or one NIQ market and is responsible for snapshot delivery and quality query resolution.
Key Responsibilities
The NIQ Junior Customer Support Analyst job post lists these responsibilities:
- Run, monitor and improve delivery management and service tasks such as reports, database management and data quality checks.
- Deliver snapshots and data extracts to customers as per contract terms.
- Triage customer queries and requests across markets and track actions for improvement.
- Work with other NIQ teams to find resolutions.
- Meet performance KPIs for on-time delivery and data accuracy.
- Work in a hybrid, multi-cultural environment with colleagues and stakeholders.
Eligibility Criteria for NIQ Junior Customer Support Analyst
- Qualification: Bachelor’s degree, with preference for Business Administration, Analytics, Mathematics, Statistics, Economics, or Bachelor of Engineering.
- Experience: no minimum is stated in the job post.
- Skills: analytical skills, organisation, attention to detail and written and spoken English.
- Last date and salary: not mentioned in the job post.
Who Can Apply
- Graduates in business, analytics, maths, statistics, economics or engineering.
- Candidates with good attention to detail and data aptitude.
- Candidates comfortable with hybrid work in Pune.
Who Cannot Apply
- Candidates without a bachelor’s degree.
- Candidates who find it hard to meet deadlines and data accuracy targets.
Required Skills
- Analytical skills and aptitude for data and operational processes.
- Good organisation, meeting deadlines and teamwork.
- Project management aptitude such as task sequencing and problem solving.
- Accuracy, proactivity and attention to detail.
- Clear written and spoken English and the ability to work under pressure.
NIQ Junior Customer Support Analyst Selection Process
The selection rounds are not mentioned in the job post. NIQ says it may use AI tools for screening, with final decisions made by humans. The process usually looks like this:
- Online application and resume screening.
- Online assessment on analytical and English skills.
- Interview with the customer support team.
- HR discussion and offer.
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Why Join NIQ?
Here is what the official job post tells you about working at NIQ: These points matter for anyone planning to apply for the NIQ Junior Customer Support Analyst role.
- You work with a leading consumer intelligence company.
- NIQ lists a flexible working environment and volunteer time off.
- You get LinkedIn Learning access and an Employee Assistance Program.
- You manage real customers and markets from an early stage.
- You build data and customer service skills.
How to Prepare for NIQ Junior Customer Support Analyst
Follow these steps to get ready for the NIQ Junior Customer Support Analyst application:
- Revise Excel basics, reports and data checks.
- Practise writing clear, polite customer emails.
- Learn the basics of retail and market data.
- Prepare examples of meeting deadlines and handling errors.
- Check common questions in our interview questions section.
How to Apply for NIQ Junior Customer Support Analyst
- Click on the “Apply Here” button below.
- You will reach the job page on the official NIQ careers page.
- Click “Apply online” and fill in your details.
- Upload your resume and submit as soon as possible.
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Final Words
The NIQ Junior Customer Support Analyst role is a good entry point for graduates who like data and customer work. No closing date is given, so apply on the official NIQ page soon. Follow our Telegram channel for more updates like this one.
FAQs on NIQ Junior Customer Support Analyst
1. What is the NIQ Junior Customer Support Analyst role?
It is a customer support role in Pune in which you deliver data snapshots, run quality checks and resolve queries for NIQ customers.
2. Who can apply?
Bachelor’s degree holders, with preference for business, analytics, maths, statistics, economics or engineering. No minimum experience is stated.
3. What is the salary?
The job post does not mention the salary, so none is shown here.
4. Is the job remote?
NIQ describes a hybrid physical-virtual environment.
5. What is the last date to apply?
No closing date is given in the job post. Apply as soon as possible.
Disclaimer: The job details in this post are taken from the official NIQ careers page. No salary figure is shown because the job post does not state one. Job4freshers does not charge any fee and is not a recruiter for this company. Please read our Disclaimer and Privacy Policy for more details.
