Sutherland has announced its recruitment for an Associate/Sr. Associate role as its Off Campus 2026 hiring. This opportunity is open to eligible candidates for the Mumbai Location. Below are the complete details, including qualifications, responsibilities, selection process, and application steps.

About Sutherland:

Sutherland is a global digital transformation and business process outsourcing (BPO) company that designs, runs, and automates enterprise operations. Combining human-centered design with advanced AI, analytics, and cloud capabilities, it helps Fortune 500 companies modernize customer service, technology, and back-office operations.

Sutherland Off Campus 2026:

Company Name Sutherland
Post Name Applicant – Associate/Sr. Associate
Expected Salary ₹18k – ₹40k/ Month
Job Location Navi Mumbai
JobType Freshers/ Experienced
Website  sutherland.com
Last date to apply Apply ASAP

*The salary/stipend may vary depending on industry estimates as the salary is not officially disclosed by the company. We do not guarantee the accuracy of the stated amount.

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What an Associate/Sr. Associate at Sutherland actually does:

  • Handle inbound and outbound customer interactions through voice, email, and chat channels.

  • Resolve queries related to services, technical issues, billing, orders, deliveries, refunds, and other customer requests.

  • Provide basic troubleshooting assistance when customers face service or technical problems.

  • Drive sales, cross-selling, upselling, and customer retention initiatives.

  • Coordinate with internal teams for escalations and effective customer support.

  • Maintain accurate customer information and interaction records in CRM systems.

  • Deliver exceptional customer service while meeting quality, productivity, sales, retention, and SLA targets

Sutherland Eligibility Criteria:

  • High school diploma or equivalent and above.
  • Freshers welcome

Required skills:

  • Verbal and written communication skills in English.
  • Strong customer service mindset with active email communication skills.
  • Ability to empathize with customers, manage time effectively, and work independently.
  • Basic user-level knowledge of Windows operating systems.
  • Familiarity with email etiquette and multi-channel communication (Voice, email & Chat).

Who should apply for Sutherland:

Apply if:

  • You are a fresher looking for your first job opportunity.
  • You enjoy interacting with people and helping them solve problems.
  • You are comfortable communicating through calls, email, or chat

Don’t apply if:

  • You strongly prefer a non-customer-facing job.
  • You are uncomfortable speaking or communicating with customers.
  • You do not want to handle voice, email, or chat interactions

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Sutherland Recruitment Selection Process:

The Company’s selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

  1. Online Application
  2. Resume Screening
  3. Online Assessments
  4. Technical Interviews
  5. Offer
  6. Background Check
  7. Onboarding

The steps may vary depending on the role/ team

 

Why Join Sutherland?

  • A fast-paced, global work environment where your voice matters.
  • Skills for life: problem-solving, professionalism, adaptability, and communication.
  • A team that feels like family and celebrates every win—big or small.
  • A platform to grow quickly within a global MNC with learning and development opportunities.
  • Recognition and rewards as you shape your career journey.

How to Prepare for the Sutherland Interview

  • Improve Communication Skills
  • Prepare for Customer-Service Questions
  • Revise Basic Computer Knowledge
  • Understand the Role

How to Apply for Sutherland Off Campus 2026?

To apply for this Off-Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, create an account.
  4. After registration, log in and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section.

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Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.