HCLTech is hiring for the Service Desk Analyst role in Vijayawada, Andhra Pradesh. Candidates with a completed graduation and 6 months to 5+ years of relevant IT support experience are eligible to apply.

About HCLTech:

HCLTech is a leading global technology and IT services company headquartered in Noida, Uttar Pradesh, India. It employs over 223,000 people across 60 countries and reported consolidated revenues of $14.8 billion. The company delivers digital, engineering, cloud, and AI solutions.

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HCLTech Off Campus 2026: Overview

Company Name HCLTech
Post Name Service Desk Analyst
Expected Salary up to ₹8 LPA*
Job Location Vijayawada (Andhra Pradesh)
JobType 6 months to 5+ years
Website  hcltech.com
Last date to apply Apply ASAP

*The salary/stipend (if stated) here is an estimation and has been collected from various sources such as Glassdoor, Ambitionbox, Quora etc. We do not guarantee the accuracy of the stated amount.

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Responsibilities of Service Desk Analyst:

  • Provide Level 1 technical support through phone, email, and chat.
  • Diagnose and resolve hardware, software, and basic network connectivity issues.
  • Document incidents, service requests, and resolutions using the Incident Management System.
  • Escalate complex issues to Level 2 and Level 3 support teams.
  • Perform user account provisioning and user account management activities.
  • Provide remote desktop support according to established SOPs.
  • SOPs.Coordinate with internal teams, vendors, and support staff for issue resolution.
  • Perform root cause analysis for escalated or recurring issues.
  • Independently resolve tickets within agreed SLA timelines and quality parameters.
  • Resolve tickets independently while maintaining required quality standards.
  • Maintain required documentation including standards, configurations, and knowledge articles.
  • Contribute to value‑adding activities such as knowledge base updates, training freshers, and coaching analysts.
  • Participate in continuous improvement initiatives aimed at improving CSAT and First Call Resolution (FCR).

Eligibility Criteria for HCLTech:

  • Graduation completed (mandatory)
  • No pending backlogs.
  • 6 months to 5+ years of IT support experience.
  • Internship or apprenticeship experience will not be considered.
  • Candidates who have attended previous HCLTech recruitment processes for this role may not be eligible.

Required skills:

  • Verbal and written communication skills.
  • Hands-on experience in technical support with exposure to networking fundamentals.
  • Troubleshooting skills for client software and end-user computing (EUC) environments.
  • Prioritize, evaluate, and manage customer incidents effectively.
  • Participate in ongoing training and departmental development initiatives.
  • Customer-focused mindset with attention to detail and problem resolution quality.

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HCLTech Recruitment Selection Process:

The selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

  1. Online Application
  2. Resume Screening
  3. Online Assessments
  4. Technical Interviews
  5. Offer
  6. Background Check
  7. Onboarding

Please note that the specific details of the selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

 

Why Join HCLTech?

  • Career Growth
  • Financial Growth
  • Learning Opportunity
  • Employee Benefits
  • Exposure to new techniques

How to Apply for HCLTech Off Campus 2026?

To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:

  1. Click on the “Apply here” button provided below. You will be redirected to the official career page.
  2. Click on “Apply”.
  3. If you have not registered before, create an account.
  4. After registration, log in and fill in the application form with all the necessary details.
  5. Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  6. Verify that all the details entered are correct.
  7. Submit the application form after verification.

If you face any issues while applying. Do let us know in the comment section.

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Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.