Cognizant is hiring for Process Executive – Customer Service| Hybrid Model

Cognizant has announced a job notification for the post of PE-Customer Service. A student with Diploma and degree can apply for Cognizant Recruitment 2026. Interested and eligible candidates can read more details below.

Cognizant Recruitment 2026:

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Job Description:

Cognizant is hiring candidates for the post of Process Executive Customer Service PR.

Job Responsibilities:

• Handle customer queries through phone, email, and chat with professionalism and accuracy.
• Resolve customer concerns by following standard operating procedures and aiming for first-contact resolution.
• Record customer interactions accurately in the service management system.
• Escalate complex issues to the appropriate support teams whenever required.
• Coordinate with store, operations, logistics, and order management teams to resolve customer concerns.
• Provide customers with updates regarding deliveries, returns, refunds, and order status.
• Work in rotational shifts, including weekends and holidays when required.
• Follow company policies, security standards, and compliance guidelines.
• Use knowledge bases, FAQs, and customer service tools to deliver consistent support.
• Participate in coaching sessions and performance reviews to improve service quality.
• Achieve customer satisfaction, response time, and quality targets.
• Maintain productivity while working in a hybrid environment.
• Suggest process improvements to enhance customer experience and operational efficiency.

Eligibility Criteria:

• Diploma or degree in any discipline
• Strong emphasis on communication and customer interaction exposure

Preferred skill:

• Demonstrate foundational experience or internships in customer service environments involving direct interaction with customers through phone or digital channels
• Exhibit the ability to handle high-volume inquiries with resilience patience and emotional control, especially during peak seasons and promotional periods
• Show proficiency in English reading writing and speaking with clear articulation, grammar accuracy, and active listening skills tailored to diverse customer profiles
• Apply basic knowledge of store operations such as billing inventory queries and in store pickup scenarios to guide customers through end to end shopping journeys
• Use office productivity tools and customer service platforms including ticketing systems and customer relationship systems to manage tasks efficiently
• Adapt quickly to new tools, processes product updates and campaigns while maintaining consistency in service standards and compliance practices

About Cognizant:

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital 

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