Diebold Nixdorf Off Campus 2025 | Associate Service Representative | Apply Now

Diebold Nixdorf Off Campus 2025:

Diebold Nixdorf Career 2025 Responsibilities:

• Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
• Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
• Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
• Uses remote tools to troubleshoot, analyze and resolve technical issues.
• When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
• Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information).
• Informs manager or dedicated IRM team in case of customer escalations.
• Documents all activity and updates the appropriate knowledge management, reporting and other systems.
• Ensures high levels of customer satisfaction at all times.

Diebold Nixdorf off campus Eligibility Criteria:

• Education or equivalent work experience required.
• Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support

Preferred skill:

• Good local/client’s language skills (Written and spoken) as well as business English skills (Written and spoken) required.

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Diebold Nixdorf Recruitment Selection Process:

The Diebold Nixdorf  selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: The process begins with candidates submitting their applications through the official careers website
2. Resume Screening: The Company’s recruitment team reviews the applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
3. Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities.
4. Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews.
5. Offer: Candidates who successfully complete all interview stages and reference checks will receive a formal job offer.
6. Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
7. Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in the onboarding process. This includes orientation, training, and integration into the team.

Please note that the specific details of the selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Diebold Nixdorf?

• Work-life balance: Competitive pay, comprehensive benefits, and flexible work schedules
• Professional development: Job training, conferences, and opportunities for career advancement
• Financial and retirement: 401(k) and performance bonuses
• Child care and parental leave: Adoption assistance
• Office perks: Company-sponsored outings
• Health insurance and wellness: Dental insurance
• Vacation and time off: Paid volunteer time