Experian Customer Support II Voice Process Job in Hyderabad | Graduates | 1+ Years

Experian Customer Support II: Experian is hiring for Customer Support II in the voice process in Hyderabad. The Experian Customer Support II role is for graduates with 1+ year of inbound customer service experience and good English. You will handle inbound customer calls, explain credit reports and resolve disputes.

About Experian

Experian is a global data and technology company that powers opportunities for people and businesses around the world. It works across markets such as financial services, healthcare, automotive, agribusiness and insurance.

The company says it invests in people and new advanced technologies to unlock the power of data. It has a team of 25,200 people in 32 countries.

Experian Customer Support II Overview

About the Customer Support II (Voice Process) Role

This is a voice process role in which you take inbound customer calls across several lines of business. You give timely and professional support to consumers.

You deal with credit reports, fraud alert requests and customer disputes, and you work with specialist teams when needed.

Key Responsibilities

• Handle inbound customer calls across multiple lines of business and give timely, professional support.
• Answer general questions, explain consumer reports, help with fraud alert requests and process credit and score report requests.
• Investigate and resolve customer complaints and disputes, and involve specialist teams when needed.
• Explain the dispute process and the options for resolution to consumers.
• Process dispute requests that need coordination with financial institutions by collecting and checking information.
• Keep customer records accurate and follow procedures and rules such as the Fair Credit Reporting Act (FCRA).
• Take part in learning and development activities.

Eligibility Criteria for Experian Customer Support II

• Qualification: graduate degree.
• Experience: 1+ year of inbound customer service experience.
• Shift timings and work mode: not mentioned in the job post.

Who Can Apply

• Graduates with 1+ year of inbound customer service or voice process experience.
• Candidates with excellent verbal and written English.

Who Cannot Apply

• Candidates with no inbound customer service experience, as the job post asks for 1+ year.
• Candidates without a graduate degree.

Required Skills

• Excellent verbal and written English communication.
• Strong customer focus and high-quality service.
• Ability to solve disputes and explain processes clearly.
• Accuracy in keeping records and following regulations.

Experian Customer Support II Selection Process

The selection rounds are not mentioned in the job post. For voice process roles, the process usually looks like this:

1. Online application and resume shortlisting.
2. Voice and English assessment.
3. Interview on customer handling and past experience.
4. HR discussion and offer.

Why Join Experian?

Here is what the official job post and company page say about Experian: These points matter for anyone planning to apply for the Experian Customer Support II role.

• You work for a global data and technology company with 25,200 people in 32 countries.
• You handle credit reports, fraud alerts and disputes across several lines of business.
• You work with specialist teams to solve customer problems.
• You take part in learning and development activities.
• Experian says it invests in people and advanced technology.

How to Prepare for Experian Customer Support II

Follow these steps to get ready for the Experian Customer Support II application:

1. Practise speaking clearly in English and handling a customer call.
2. Learn what a credit report and a credit score are.
3. Prepare examples of a difficult customer complaint you solved.
4. Read about the Fair Credit Reporting Act at a basic level.
5. Check common questions in our interview questions section.

How to Apply for Experian Customer Support II

1. Click on the “Apply Here” button below.
2. You will reach the job page on the official Experian careers page.
3. Click “Apply” and fill in your details.
4. Upload your resume and submit as soon as possible.

Apply Link for Experian Customer Support II

Apply Here – Experian Customer Support II

Final Words

The Experian Customer Support II voice process job in Hyderabad is a good option for graduates with a year of inbound customer service experience. Keep your English and customer handling examples ready and apply on the official page soon, as no closing date is given. Join our Telegram channel for more updates like this one.

FAQs on Experian Customer Support II

1. What is the Experian Customer Support II role?
It is an inbound voice process role in Hyderabad. You handle customer calls, explain credit reports and resolve disputes.

2. Can freshers apply for this job?
The job post asks for a graduate degree with 1+ year of inbound customer service experience, so it suits candidates with a little experience.

3. What is the expected salary?
The job post does not mention the pay. AmbitionBox shows Rs 5.1 – 7.1 LPA (approx.) for the Customer Support role at Experian, for 1 – 5 years of experience. It is based on only 9 reports, so the actual pay may differ.

4. What are the shift timings?
Shift timings and work mode are not mentioned in the job post.

5. What is the last date to apply?
No closing date is given in the job post. Apply as soon as possible.