Genesys Recruitment off Campus For Associate Consultant | Apply Now

Genesys Recruitment drive 2024: Genesys is hiring Junior Android Developer through off campus Placement for Bangalore. A student from various disciplines can apply for the Genesys off campus drive 2024. Interested and eligible candidates can read more details below.

Genesys Recruitment 2024:

Genesys Responsibilities:

• Primary customer contact for providing accurate and creative technical solutions to user problems of moderate and difficult nature
• To be the escalation support interface with customers and to ensure that the company is always represented in the most positive manner
• Maintain the customer incident tracking system (Salesforce) with regular updates and resolution details.
• Information to include symptoms, diagnosis, actions, and all relevant data.
• To interface with SMEs, where the problem cannot be resolved at a frontline support level
• Responsible for MACD level changes in Genesys Cloud environment (configuration and applications)
• Provide timely progress reports on the reported issues to the appropriate
• Project Managers/Managers or any other internal teams and senior members of technical staff.
• Participate in a shift and ‘on-call’ roster as necessary, to provide support coverage outside of standard business hours.

Genesys Eligibility Criteria:

• A degree in computer science, IT, or the equivalent or equivalent professional technical experience
• 0-1 years’ experience working in Genesys contact centre environment as support engineer

Preferred skill:

• Application development experience in IVR, Routing, Chat, Email, Outbound Campaigns in any Genesys development tool
• Integration experience with REST-style web services, HTTP, HTTP serversWorking knowledge on Microsoft Visio
• Good Communication- Verbal and Non Verbal skills
• Multi-Tasking
• Good Team Player

Click here for HR Interview Questions and Answers

Genesys Selection Process:

The Genesys selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: The process begins with candidates submitting their applications through Genesys official careers website. It’s essential to provide accurate and comprehensive information on your resume and application.
2. Resume Screening: The Genesys recruitment team reviews all incoming applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
3. Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities. These assessments can cover a wide range of topics, including coding, problem-solving, and domain-specific knowledge.
4. Phone Screening: Qualified candidates are often contacted for a preliminary phone screening interview. This interview is an opportunity for the recruiter or hiring manager to learn more about the candidate’s background, experience, and career goals.
5. Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews. These interviews assess a candidate’s technical expertise, coding skills, problem-solving capabilities, and familiarity with Microsoft technologies.
6. Offer: If a candidate successfully navigates all interview stages and reference checks, they will receive a formal job offer. The offer will include details such as compensation, benefits, and other terms of employment.
7. Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
8. Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in Genesys onboarding process. This includes orientation, training, and integration into the team.

Please note that the specific details of the Genesys selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Genesys?

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect