JPMorgan Chase Recruitment 2024 | Quality Analyst | Apply Now!

JPMorgan Chase Recruitment drive 2024: JPMorgan Chase is hiring Quality Analyst through off campus Placement for Mumbai. A student from various disciplines can apply for the JPMorgan Chase off campus drive 2024. Interested and eligible candidates can read more details below.

JPMorgan Chase Recruitment 2024:

JPMorgan Chase Recruitment Responsibilities:

• Measure client experience as well as compliance to business requirements.
• Review voice/email interactions and provide verbal or written coaching of break points identified against documented procedural guidelines. Escalate issues requiring immediate intervention or resolution.
• Ensure adherence for an end to end support model.
• Conduct time and motion studies and process reviews in order to ensure process consistency and implement efficiencies.
• Drive tangible performance improvements across the organization (training, policy & procedure, process improvement, automation, technology) focusing on enhancing the client experience.
• Support agent readiness for new hires or addition of skills/products with targeted monitoring, coaching evaluations and knowledge certification.
• Perform live monitoring via Rapid Targeted Monitoring program for specific call types or business questions in order to quickly bubble up issues or trends.
• Partner with Supervisors and Managers to develop and document employee performance, process improvement, and client experience.
• Facilitate internal calibration sessions with the Quality Management staff and Production Managers/Team Leaders.
• Participate in Product Listening sessions and become the voice of the client to drive product enhancements.
• Identify high and very high Personally Identifiable Information (PII) and or sensitive details within email exchange
• Ensure all outgoing external emails adhere to the global compliance procedure
• Shift schedule: EMEA/ WHEM.

JPMorgan Chase Off Campus Eligibility Criteria:

• Bachelor’s Degree from any stream.
• 1 year or more customer service experience in a call center environment

Preferred skill:

• Time management and organizational skills
• Excellent verbal and written communication skills
• Strong organizational and decision making skills
• Strong analytical and problem solving skills
• Ability to quickly adapt and learn new products and technologies
• Ability to work in a fast paced performance driven environment
• Detail-oriented; thorough in their review and able to follow through to resolution
• Ability to multi task while working under minimal supervision.
• Exhibits ability to work effectively in a team environment
• Proficient in various desktop and internet based applications
• Flexibility to support adjustments to work schedule
• Had experience to manage staff is a plus
• Knowledge on ACH, USD Wires/SWIFT and international payment conventions/practices is a plus

Click here for HR Interview Questions and Answers

JPMorgan Chase Selection Process:

The JPMorgan Chase selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: Start by searching for job openings on the JPMorgan Chase careers website or relevant job portals. Submit your resume and application through the online application system.

2. Resume Screening: The HR team or hiring managers will review submitted resumes to shortlist candidates based on their qualifications and experience.

3. Online Assessment: Depending on the position, you may be required to complete online assessments, including aptitude tests or job-specific evaluations.

4. Initial Interview: If your application is shortlisted, you may be contacted for an initial interview. This could be a phone or video interview and may cover your background, skills, and interest in the company.

5. Technical/Job-Specific Interview: For technical or specialized roles, there may be additional interviews to assess your job-specific knowledge and skills.

6. Behavioral Interview: A behavioral interview may be conducted to evaluate your interpersonal skills, problem-solving abilities, and how well you align with the company’s values.

7. Assessment Center (if applicable): Some positions, especially managerial or leadership roles, may involve an assessment center where you participate in various exercises and simulations.

8. Final Interview: You may have a final interview with senior executives or team leaders to discuss your fit within the organization and address any remaining questions.

9. Reference Check: JPMorgan Chase may contact your previous employers or references to verify your work history and qualifications.

10. Job Offer: If you successfully pass all stages of the selection process, you may receive a formal job offer, which includes details about the position, compensation, benefits, and other relevant information.

Please note that the specific details of the JPMorgan Chase selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join JPMorgan Chase?

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect