Moveworks Recruitment has announced a job notification for the post of Technical Support Engineer for the Bengaluru, Karnataka, India locations. Both Bachelor’s and Master’s degree candidates can apply for off campus placements with Moveworks. Interested and eligible candidates are encouraged to apply before the specified deadline. The detailed eligibility criteria, application process, and registration information are provided below.
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Moveworks Recruitment Drive 2023:
| Company Name | Moveworks |
| Post Name | Technical Support Engineer |
| Salary | up to ₹8.8 LPA* |
| Experience | Fresher/Experienced |
| Job Location | Bengaluru |
| Batch | 2023/22/21/20/19/18/17 |
| Website | www.Moveworks.com |
| Last Date | ASAP |
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Eligibility Criteria for Moveworks Recruitment Drive 2023
Job Responsibilities:
- Provide daily support to Moveworks customers as they leverage our product to drive efficiencies and evolve their IT support
- Communicate clearly and simplify highly technical concepts.
- Troubleshoot issues to identify the root cause of a behavior and next steps to solve the problem.
- Triage the support tickets and escalate to appropriate teams (Eg: Customer Success Engineering, Product team etc).
- Identify the defects and log them in the defect management system.
- Provide timely response to the customers and ensure the SLA is met.
- Identify recurring issues reported by customers and log it in the knowledge base for future reference.
- Analyze different types of logs including Kibana and logDNA to track down the user reported issue.
- Perform Configuration changes to fulfill customer requests.
Qualification required:
- Bachelor’s degree in Information Technology, Computer Science or relevant field
Preferred skill:
- Understanding of engineering frameworks to distinguish between configuration requests versus product limitations
- Strong written communication and ability to simplify technical concepts
- Ability to reproduce, document, and communicate bugs and outages
- Experience working with REST APIs
- Passionate about technology and appetite to learn and grow.
Selection Process: Moveworks Recruitment 2023
- Application Screening
- Online Assessment
- Technical Interviews
- HR Interview
- Final Selection
About Moveworks:
Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion. We’ve been named to the Forbes AI 50 list for five consecutive years while earning recognition as the winner of the 2023 Edison Awards for AI Optimized Productivity, and as the Best Bot Solution at the 2022 AI Breakthrough Awards.
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Candidates are advised to apply as soon as possible before the application link expires.
How to Apply for Moveworks Recruitment 2023?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
What is the role of a Technical Support Engineer at Moveworks?
As a Technical Support Engineer, your role is to provide daily support to Moveworks customers, assisting them in leveraging the product and resolving IT support issues.
What is the salary range for the Technical Support Engineer position at Moveworks?
The expected salary for the Technical Support Engineer position at Moveworks can go up to ₹8.8 LPA.
What qualifications are required to become a Technical Support Engineer at Moveworks?
To become a Technical Support Engineer at Moveworks, a bachelor's degree in Information Technology, Computer Science, or a relevant field is required.
What is the responsibility of troubleshooting issues as a Technical Support Engineer?
As a Technical Support Engineer, your responsibility is to troubleshoot issues, identify the root cause of a behavior, and provide the next steps to solve the problem.
What are the preferred skills for a Technical Support Engineer at Moveworks?
Preferred skills: Engineering frameworks understanding, strong written communication, simplifying technical concepts, bug documentation, REST API experience, passion for technology and learning.
What is the selection process for Moveworks Recruitment 2023?
The selection process for Moveworks Recruitment 2023 includes application screening, an online assessment, technical interviews, an HR interview, and final selection.
