Sutherland Off Campus 2026 | Associate/Sr. Associate | Navi Mumbai

Sutherland Off Campus 2026:

What an Associate/Sr. Associate at Sutherland actually does:

• Act as the primary point of contact for Business-to-Business (B2B) customers through voice, email, and chat channels.

• Deliver timely, accurate, and professional customer support while consistently meeting service-level agreements (SLAs).

• Take complete ownership of customer interactions by proactively identifying issues and providing effective resolutions.

• Handle sensitive customer concerns with empathy, professionalism, and a customer-first approach while maintaining a positive brand image.

• Accurately maintain customer records, interaction histories, and call documentation within internal systems.

• Achieve key performance indicators (KPIs), including quality, productivity, attendance, customer satisfaction, and first-contact resolution targets.

• Identify recurring customer issues, recommend process improvements, and escalate concerns through appropriate channels when necessary.

• Collaborate with internal teams to ensure seamless issue resolution and an enhanced customer experience.

Sutherland Eligibility Criteria:

• High School Diploma or equivalent qualification.

• Graduates and undergraduates can also apply.

Required skills:

• Verbal and written communication skills in English.
• Customer service mindset with active email communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• User-level knowledge of Windows operating systems.
• Familiarity with email etiquette and multi-channel communication (Voice, email & Chat).

Who should apply for Sutherland:

Apply if:

• You enjoy interacting with customers and solving their concerns.

• You are comfortable handling voice, email, and chat interactions.

• You want to build a long-term career in a multinational company.

Don’t apply if:

• You prefer non-customer-facing roles.

• You are unwilling to meet performance and service-level targets.

• You are not comfortable communicating with customers regularly.

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Sutherland Recruitment Selection Process:

The Company’s selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application
2. Resume Screening
3. Online Assessments
4. Technical Interviews
5. Offer
6. Background Check
7. Onboarding

The steps may vary depending on the role/ team

Why Join Sutherland?

• A fast-paced, global work environment where your voice matters.
• Skills for life: problem-solving, professionalism, adaptability, and communication.
• A team that feels like family and celebrates every win—big or small.
• A platform to grow quickly within a global MNC with learning and development opportunities.
• Recognition and rewards as you shape your career journey.