Tech Mahindra Off Campus Drive For Customer Service Representative | Apply Link!

Tech Mahindra Recruitment drive 2024: Tech Mahindra is hiring Customer Service Representative through off campus Placement for Hyderabad. A student from various disciplines can apply for the Tech Mahindra off campus drive 2024. Interested and eligible candidates can read more details below. Details are given below:

Tech Mahindra Recruitment 2024:

Tech Mahindra Responsibilities:

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings
• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team

Tech Mahindra Eligibility Criteria:

• A Bachelor’s degree from any stream if a Fresher
• Minimum HSC with a minimum of 1 year of relevant experience

Preferred skill:

• Passionate about customer care
• Good typing skills
• Fluent in written and spoken English
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets.
• Must be time flexible and able to work in a rotational shift system including Public holidays and weekends.
• International Non-voice Process.
• 24/7 shift (Graveyard shift included)
• 5 Days work (2 Days rotational off)
• Completely Work from Office
• Office is in Bahadurpally, Hyderabad

Click here for HR Interview Questions and Answers

Tech Mahindra Selection Process:

The selection process at Tech Mahindra typically includes the following steps:

1. Online Application: Start by submitting your application through Tech Mahindra’s official website or a job portal. Ensure you provide accurate and complete information regarding your qualifications and experience.
2. Aptitude Test: Tech Mahindra often conducts an aptitude test to assess your mathematical, logical, and analytical skills. This test may also include a section on English language proficiency.
3. Technical Interview: If you pass the aptitude test, you will typically have a technical interview. In this interview, your technical knowledge, domain expertise, and problem-solving skills will be evaluated.
4. HR Interview: After the technical interview, there may be an HR (Human Resources) interview. This interview assesses your soft skills, communication abilities, and compatibility with the company culture.
5. Group Discussion (GD): Some positions may require a group discussion as part of the selection process. This is a group activity where candidates discuss a given topic or case, and their communication and teamwork skills are evaluated.
6. Assessment Center (if applicable): For specific roles, candidates may be invited to an assessment center. Here, you may participate in group activities, case studies, and simulations to gauge your teamwork and leadership abilities.
7. Reference Checks: Tech Mahindra may conduct reference checks to verify your work history, qualifications, and character.
8. Job Offer: If you successfully pass all stages of the selection process, you will receive a job offer. Review the offer, negotiate if necessary, and formally accept it.
9. Onboarding: Once you accept the offer, you’ll go through an onboarding process where you’ll receive information about your new role, team, and the company’s policies.

Please note that the specific details of the selection process may vary depending on the role and location. It’s essential to prepare thoroughly, showcase your skills and qualifications, and demonstrate your enthusiasm for joining Tech Mahindra throughout the process. Good luck!

Why Join Tech Mahindra?

• Tech Mahindra offers a positive work environment, which is evident from the feedback of over 2000 employees. This tech company provides a conducive atmosphere for learning and personal growth while also prioritizing employee well-being.
• Colleagues within the organization can inspire you to perform at your best, ensuring that all important aspects are well taken care of.