TELUS Digital Walk-in Drive in Gurgaon | International Voice

TELUS Digital Walk-in 2025:

TELUS Digital Career 2025 Responsibilities:

• Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility.
• Assist US-based members and providers with accurate and timely information.
• Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflows.
• Accurately document customer interactions and transactions in the system.
• Ensure HIPAA compliance and protect patient privacy at all times.
• Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT).
• Collaborate with internal teams for escalation resolution and process improvement.
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating the member website, and other websites while encouraging and re-assure them to become self-sufficient.

TELUS Digital Walk-in Eligibility Criteria:

• Freshers graduated in 2022,23,24 & 25 are eligible for the role.
• Minimum 6 months to 3 years of experience in international voice process

Skills:

• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with the ability to remain patient and empathetic.
• Comfortable working night shifts and rotational offs.
• Basic computer literacy and typing skills.
• Experience with international healthcare insurance processes (e.g., claims adjudication, EOB, authorizations).
• Knowledge of HIPAA regulations.
• Graduate in any stream (preferably Life Sciences, Healthcare, or related fields).
• Undergraduates with relevant BPO experience are eligible to apply
• Knowledge of billing practices and procedures preferred
• Proficiency with word processing and spreadsheet software and required

Perks and Benefits

• Paid training and continuous development
• Cab Facility (Pick Up & Drop) or Transport Allowance
• Medical Insurance
• Life Insurance

Click here for HR Interview Questions and Answers.

Why Join TELUS Digital?

• Work-life balance: Competitive pay, comprehensive benefits, and flexible work schedules
• Professional development: Job training, conferences, and opportunities for career advancement
• Financial and retirement: 401(k) and performance bonuses
• Child care and parental leave: Adoption assistance
• Office perks: Company-sponsored outings
• Health insurance and wellness: Dental insurance
• Vacation and time off: Paid volunteer time