WNS has announced its recruitment for a Customer Service – International Voice Process role as part of its Off Campus 2026 hiring. This opportunity is open to eligible candidates for the Pune Location. Below are the complete details, including qualification, responsibilities, selection process, and application steps.

About WNS:

WNS (part of Capgemini) is a global, Agentic AI-powered Business Process Management (BPM) and digital transformation company. Originally founded in 1996 as British Airways’ captive unit (World Network Services), WNS has evolved into a publicly traded NYSE company that co-creates smart operational solutions with over 700 clients across 10 major industries.

WNS Off Campus 2026:

Company Name WNS
Post Name Customer Service Representative
Expected Salary ₹2-3.9 LPA*
Job Location Pune
JobType Freshers/ Experienced
Website  wns.com
Last date to apply Apply ASAP

*The salary/stipend may vary depending on industry estimates as the salary is not officially disclosed by the company. We do not guarantee the accuracy of the stated amount.

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What a Customer Service Representative at WNS actually does:

  • Handle customer calls from international clients in a professional, courteous, and efficient manner.
  • Listen carefully to customer concerns, identify issues, and provide accurate and timely resolutions.
  • Maintain high standards of communication and customer satisfaction
  • Adhere to process guidelines and quality parameters
  • Document customer interactions and maintain accurate records.

WNS Off Campus- Eligibility Criteria:

  • Undergraduate/ Graduate freshers are eligible to apply
  • Experience in International Voice / BPO domain are welcome

Required skills:

  • Verbal communication skills (English)
  • Customer-focused mindset
  • Problem-solving ability.
  • Rotational shifts (5 working days, 2 rotational weekly offs)

Who should apply for WNS:

Apply if:

  • Fresher looking to start your career in customer support
  • Enjoy interacting with customers and solving their problems
  • Willing to work in an international voice process environment.

Don’t apply if:

  • Struggle with English communication
  • Not interested in customer service or support operations
  • Prefer only technical, non-customer-facing roles

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WNS Recruitment Selection Process:

The Company’s selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

  1. Online Application

  2. Resume Screening

  3. Communication Assessment

  4. Technical/HR Interview

  5. Final Selection

  6. Offer Letter

  7. Background Verification

  8. Onboarding

  9. The steps may vary depending on the role/ team

Why Join WNS?

  • Training and development to help you excel in your career.
  • Coaching and support from experts in your team.
  • A culture of continuous learning to aid progression

How to Apply for WNS Off Campus 2026?

Interested candidates can share their cv’s on whats app

Contact Person : HR Khushboo Sethi

Contact Details : 7738035291

If you face any issues while applying. Do let us know in the comment section.

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Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.