Wipro hiring Customer Service Representative | Latest Job Update

Wipro Recruitment 2026 is offering an opportunity for candidates to join as a Customer Service Representative in Gurugram. Candidates from any discipline who meet the required eligibility criteria can apply for this position.. Interested and eligible candidates can read more details below.

Wipro Recruitment 2026

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JOB DESCRIPTION:

Wipro is hiring candidates for the role of Customer Service Representative.

Roles & Responsibilities:

• Handle incoming customer requests through telephone and email in a professional and courteous manner.
• Collect and record relevant customer information, including name, department, contact details, and the nature of the issue.
• Keep your availability status updated in the required internal system to support process productivity.
• Record, track, and document customer queries and the steps taken to resolve them.
• Follow standard operating procedures while handling customer issues.
• Resolve customer queries within the Service Level Agreements (SLAs) defined for the process.
• Use internal knowledge bases, FAQs, and other resources to find appropriate solutions.
• Develop a good understanding of the products or services supported by the process.
• Analyze call and query records to identify frequently occurring customer issues and trends.
• Maintain and update self-help or knowledge documents where required.
• Identify serious or unresolved issues and escalate them to the appropriate team leader or support team.
• Provide customers with accurate product information and required disclosures during interactions.
• Follow applicable service agreements, processes, and compliance requirements.
• Maintain a professional approach while dealing with customers.
• Work closely with team members to achieve service and productivity targets.
• Contribute to improving the overall customer experience

Skills:

• Very Good written & spoken communication skills
• Should be flexible to work in rotational shifts in a 24*5 work environment
• Proficient in computer usage and Basic knowledge of MS Office
• Proactive & Positive Attitude
• Ability to work efficiently and effectively in a team
• Excellent customer-facing skills and Ability to build Rapport
• Should have the ability to escalate issues with a view to bringing about a win-win resolution

ELIGIBILITY CRITERIA:

• Graduates can apply
• Both freshers and experienced candidates are eligible.

About Wipro:

Wipro Limited is an Indian multinational corporation that provides information technology, consulting, and business process services. The Fortune India 500 ranks it the 29th largest Indian company by total revenue. It is also ranked the 9th largest employer in India with over 200,000 employees.

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