Cision Work From Home 2024 Hiring Freshers for Support Associate

Cision Off Campus 2024:

Cision Career 2024 Responsibilities:

• Answers customer support requests via telephone, ticket or web promptly to enhance the customer experience.
• Patiently and attentively listens to customers queries and manages the resolution or connects them with the appropriate teams to address their needs
• Works with Customer Experience management to maintain best practices for efficient communications with customers
• Quickly learns the functions of the support tools and systems to log in and resolve customers’ requests
• Accurately records and logs interactions with customers and updates account information and are able to retrieve this information to create reports for management
• Resolves platform or service problems by clarifying the customers complaint, determining the root cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment
• Address customer questions about new products or services
• Performs other duties as required
• Collaborates with Customer Success Managers, Onboarding & Implementation Consultants and other customer facing personnel to ensure service excellence
• Cross functional collaboration with internal and external partners and stakeholders, e.g the sales department, finance, other CX departments etc.

Cision Off Campus 2024 Eligibility Criteria:

• Any Graduate can apply.

Preferred skill:

• Excellent English language skills, written and verbal. Additional languages are an advantage
• Highly customer focused; shows a real passion for the customer experience and customer support industry
• Driven, self-starter, enthusiastic and with an “ownership” mentality
• Advanced listening and verbal communication skills to understand customer’s needs, and ability to respond clearly and concisely both verbally and written
• Adaptable and ability to thrive in a fast-paced, ever-evolving environment
• Proven experience in a customer-interacting role
• Influencing and negotiation skills
• Ability to collaborate with internal partners whilst co-ordinating key customer deliverables ensuring world class customer experience
• Enthusiast; strong work ethic with a positive mindset, and can-do attitude

Click here for HR Interview Questions and Answers

Cision Off Campus Selection Process:

The Cision selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: The process begins with candidates submitting their applications through Cision official careers website. Providing accurate and comprehensive information on your resume and application is essential.
2. Resume Screening: The Company recruitment team reviews all incoming applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
3. Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities. These assessments can cover a wide range of topics, including coding, problem-solving, and domain-specific knowledge.
4. Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews. These interviews assess a candidate’s technical expertise, coding skills, problem-solving capabilities
5. Offer: If a candidate successfully navigates all interview stages and reference checks, they will receive a formal job offer. The offer will include details such as compensation, benefits, and other terms of employment.
6. Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
7. Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in the Cision onboarding process. This includes orientation, training, and integration into the team.

Please note that the specific details of the Cision selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Cision ?

• Work-life balance: Competitive pay, comprehensive benefits, and flexible work schedules
• Professional development: Job training, conferences, and opportunities for career advancement
• Financial and retirement: 401(k) and performance bonuses
• Child care and parental leave: Adoption assistance
• Office perks: Company-sponsored outings
• Health insurance and wellness: Dental insurance
• Vacation and time off: Paid volunteer time