Voice Process Executive Cognizant Walk-in Drive | Mumbai

Cognizant Walk-In Recruitment Drive 2026: Cognizant is hiring Freshers  candidates through walk in for Mumbai. Candidates can apply for the Cognizant Walk-In Drive off-campus drive 2026. Interested and eligible candidates can read more details below.

Cognizant Walk-In Drive Recruitment 2026:

Cognizant Job Description:

• Perform inbound and outbound calls to answer queries
• Answer center-specific and general queries Center information, feedback/complaints, and center change.
• Resolve inquiries that are not contained by the virtual assistant – smart IVR/ intelligent BOT.
• Deals directly with internal and external customers via telephone (inbound & outbound) and electronic channels.
• Respond promptly to internal and external customer inquiries.
• Responsible for day-to-day work and adherence to process flows.
• Compliance with the obligations as the Client Contractual agreement and other
  SOP requirements
• Ensures all the records and documents are maintained as per organizational requirements.
• Reporting to the Team Lead on performance, query status, and any escalations
• Participates in cross-functional and cross-business process improvement initiatives.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Direct or escalate requests and unresolvable issues as needed.
• Assists with mentoring and training new employees (as required)

Cognizant Skills Required:

• Knowledge of customer service principles and practices
• Ability to analyze, escalate, or resolve customer questions within established protocols.
• Must be adaptable and show engagement through regular change.
• Experienced with both phone and written customer support.
• Intermediate proficiency with Microsoft Office and Google Suite apps
  (Drive, Gmail, g-docs, g-sheets)
• Excellence in attention to detail and organizational skills
• Ability to maintain professionalism when communicating with customers.
• Proven conflict resolution skills
• Demonstrated ability to collaborate within a team environment.
• Proven ability to learn quickly.
• Proven ability to produce consistent high-quality work.
• Proven negotiation skills and patience that create a positive customer experience
• Demonstrated critical thinking skills to facilitate problem-solving and proactive error prevention.
• Proven time management and organizational skills
• Punctuality and self-discipline

Eligibility Criteria

• Minimum Qualification – 10+2/Any Graduation

Click here for HR Interview Questions and Answers

Why Join Cognizant?

• Industry-leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Carry-

• Updated resume
• Government-issued ID
• Passport-sized photographs