Amazon Recruitment 2021 | HR Contact Center Associate | Work From Home

Amazon has announced a job notification for the post of HR Contact Center Associate. A student from any discipline can apply for Amazon Recruitment 2021. Interested and eligible candidates can read more details below.

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Amazon Recruitment 2021:

Company Name	Amazon
Post Name	HR Contact Center Associate
Salary	4,61,000 PA
Experience	0 – 5 Years
Job Location	Hyderabad (Work From Home)

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Job Description:

Amazon looking for a highly motivated, HR Contact Center Associate.

Job Responsibilities:

As an HR Contact Center Associate that supports disability, leave, and accommodation, your responsibilities will be:
Serve as the first point of contact for leave, disability, and accommodation-related questions
Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
Build customer trust through empathetic personalized conversations
Receive queries via phone and log contacts into the shared service case management system
Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes
Have the flexibility to work a variable shift between 5:00 PM IST- 8:30 AM IST Sundays to Saturdays, subject to business needs.

Eligibility Criteria:

Bachelor degree from any stream.

Preferred skill:

Proven ability to use Microsoft Office skills and other computer or internet-based programs.
Demonstrated proficiency in handling customer contacts, queries and resolutions.
Proven ability to manage customer contacts in a fast paced environment.
Proven ability to adjust to constantly changing workloads.
Proven ability to follow existing process with high attention to detail.
Proficient in English, both verbal and written.

About Amazon:

Amazon.com, Inc. is an American multinational conglomerate that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S.

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