Cision Work From Home 2026 Hiring Freshers for Support Associate

Cision Off Campus 2026:

Cision Career 2026 Responsibilities:

• Assist customers via phone, chat, and cases process to resolve customer questions and issues
• Handle requests and customer escalations while maintaining service length objectives
• Set up reporting and dashboard using boolean logic and customer requirements
• Enable features and services required for customer product usage
• Partner with Sales, Account Management, Customer Experience teams, and Prod/Ops to collaborate and resolve customer issues
• Joins customer calls as technical expert to provide guidance and solutions directly to customers
• Follows all workflow and best practice solutions to resolve customer requests
• Maintain up to date product knowledge and continue educational training as a subject matter expert
• Create and edit technical documentation to support customer responses
• Mentor peers during onboarding and post-onboarding activities to best support customers
• Self-starter and team player with the ability to work independently and maintain customer service length objectives
• Experience using CRMs, customer support platforms, meeting recording and scheduling applications, data analysis and presentation-building tools.

Cision Off Campus 2026 Eligibility Criteria:

• Any Graduate can apply.

Preferred skill:

• Troubleshooting and directing customers through all areas of support services, including phone, chat, and case work
• Provide leadership and guidance to new team members
• Recognizes obstacles and uses resources to identify solutions.
• Uses time productively and distinguishes between low and high priorities with limited guidance
• Communicates at high levels within customer organization to advise and troubleshoot with the customer regarding the configuration and use of Cision products and services. Actively partners with other Cision departments, such as Sales, to improve customer relationships and processes. Actively maintains knowledge regarding functional area and changing trends
• Rapidly adapts to new information, changing conditions, or unexpected obstacles
• Learns by mistakes and uses knowledge for self-improvement. Delivers on promises timely and meets commitments
• Measurable outcomes tied to specific role responsibilities are tied to CSAT (Customer Satisfaction)

Click here for HR Interview Questions and Answers

Cision Off Campus Selection Process:

The Cision selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: The process begins with candidates submitting their applications through Cision official careers website. Providing accurate and comprehensive information on your resume and application is essential.
2. Resume Screening: The Company recruitment team reviews all incoming applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
3. Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities. These assessments can cover a wide range of topics, including coding, problem-solving, and domain-specific knowledge.
4. Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews. These interviews assess a candidate’s technical expertise, coding skills, problem-solving capabilities
5. Offer: If a candidate successfully navigates all interview stages and reference checks, they will receive a formal job offer. The offer will include details such as compensation, benefits, and other terms of employment.
6. Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
7. Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in the Cision onboarding process. This includes orientation, training, and integration into the team.

Please note that the specific details of the Cision selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Cision ?

• Work-life balance: Competitive pay, comprehensive benefits, and flexible work schedules
• Professional development: Job training, conferences, and opportunities for career advancement
• Financial and retirement: 401(k) and performance bonuses
• Child care and parental leave: Adoption assistance
• Office perks: Company-sponsored outings
• Health insurance and wellness: Dental insurance
• Vacation and time off: Paid volunteer time