Citi Ops Support Specialist Role | Pune | Apply Now

Citi Recruitment drive 2025: Citi is hiring Ops Support Specialist through off campus Placement for Pune. A student from various disciplines can apply for the Citi off campus drive 2025. Interested and eligible candidates can read more details below.

Citi Recruitment 2025:

Citi Recruitment Responsibilities:

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Citi Off Campus Eligibility Criteria:

• High School diploma or equivalent
• 2-4 years of relevant experience

Preferred skill:

• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills

Click here for HR Interview Questions and Answers

Citi Selection Process:

The Citi selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: Start by searching for job openings on the IDFC FIRST Bank website or relevant job portals. Submit your resume and application through the online application system.
2. Resume/CV Screening: The HR team or hiring managers will review submitted applications to shortlist candidates based on qualifications and experience.
3. Online Assessments (if applicable): Depending on the role, there may be online assessments or tests to evaluate specific skills.
4. Phone/Video Interview: Shortlisted candidates may have a phone or video interview. This interview could cover your background, skills, and interest in the position.
5. Face-to-Face Interviews (if applicable): For certain roles or levels, there may be onsite or face-to-face interviews.
6. Behavioral and Competency-Based Interviews: Expect questions related to your past experiences, behavior, and how you approach various situations. These interviews may also assess your teamwork and communication skills.
7. Technical Interviews (if applicable): For technical roles, there may be one or more technical interviews. These interviews assess your problem-solving skills, technical expertise, and knowledge.
8. HR Interview: An HR interview may be conducted to discuss your overall fit with the company, your career goals, and to provide information about IDFC FIRST Bank’s culture.
9. Reference Check: IDFC FIRST Bank may contact your previous employers or references to verify your work history and qualifications.
10. Background Check: A thorough background check may be conducted as part of the selection process.
11. Job Offer: Successful candidates will receive a formal job offer. This offer will include details about the position, compensation, benefits, and other relevant information.

Please note that the specific details of the Citi selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Citi?

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect