HCL Recruitment 2022 | Analyst | Chennai | Apply Now!

HCL has announced a job notification for the post of Analyst. A student from any discipline can apply for HCL Recruitment 2022. Interested and eligible candidates can read more details below 

HCL Recruitment 2022:

Job Responsibilities:

•  To maintain high login Efficiency (Availability) for customers.
• To resolve tickets within the agreed SLA of ticket volume and time
• To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements, and company policies.
• To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
• To update worklogs and follow shiftor escalation process and process compliance.
• Work on value adding activities such Knowledge base update and self development

Eligibility Criteria:

• BE/B.Tech from any stream 

Preferred skill:

• Team player and quick learner
• Good Communication- Verbal and Non Verbal skills
• Multi-Tasking
• Good Team Player

About HCL:

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. HCL continues to grow its strong presence in India contributing to the cause of nation-building through advanced technology solutions. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 176,000+ ‘Ideapreneurs’ across 50 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 200

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