Hexaware Technologies Recruitment 2024 | Infrastructure  Management | Apply Now

Hexaware Technologies has announced a job notification for the post of infrastructure Management Support. A student from the Various discipline can apply for Hexaware TechnologiesRecruitment 2024. Interested and eligible candidates can read more details below 

Hexaware Technologies Recruitment 2024:

Job Description:

Hexaware Technologies is hiring candidates for the post of Infrastructure Management Support.

Job Responsibilities:

• Should have basic knowledge on ITIL process and international Client handling over the phone and email
• Meet established service level metrics for call response, technical support, and customer service
• Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
  
• Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow–up, and resolution
• Follow and complete IT Service desk opening and closing checklists
• Research and update knowledge base for solutions that can be used to provide first-call or contact resolution
• Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
  
• Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer, etc..(It’s optional) to troubleshoot and resolve end–users laptops, desktops.

Eligibility Criteria:

• B.Sc (CS/IT/Electronics) & BCA – 2024Batch
• 60% or 6 CGPA and above throughout in 10th, 12th and Graduation
• No Live backlogs at the time of registration

Preferred skill:

• Excellent verbal and written communication in English is a must
• Provide follow–up service to End–users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner
• Candidates should be open to working in a 24*7 shifts environment.
• Candidates having more than 1 year of education gap are not eligible for this drive.

About Hexaware Technologies:

Hexaware is a fast-growing and automation-led next-generation provider, with a deep-rooted legacy of delivering excellence in IT, BPO and Consulting services and with a rapidly expanding international footprint. This superior performance is driven by a combination of superior strategy, best teams in the world and a culture that is passionate about innovation and automation. Hexaware Digital offerings have helped clients achieve operational excellence and customer delight. The company’s focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. The organization is now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything, Cloudify Everything, Transform Customer Experiences.

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