Precisely Off Campus Drive 2025 | Associate Support Engineer

Precisely Off Campus 2025:

Precisely Career 2025 Responsibilities:

• Receive telephone calls and emails from English-speaking customers/partners concerning technical issues. Open Support cases for each call and update cases in the call tracking system on a consistent basis.
• Take ownership of customer/partner inquiries and gather and analyses appropriate diagnostic information. Follow up consistently with customers/partners as promised/agreed upon and subject to published service level agreements (SLAs).
• Escalate internally when necessary and follow through on all commitments. Understand the Severity of the issue and follow the internal escalation paths in a timely manner. Provide escalation assistance.
• Keep customers/partners informed of how and when problems are resolved within the severity levels timeframe, always communicating in a professional manner both verbally and in written form.
• Provide the customer/partner all the steps taken to resolve the incident.
• Assist internal resource such as pre-sales or services engineers during product demonstrations, installations, machine upgrades and product upgrades remotely over the telephone and via E-mail.
• Interface with development staff to test and resolve customer/partner issues. Interface with Product Management foe enhancements request.
• Compose FAQ’s, document solutions, and knowledgebase items. Review of knowledgebase documentation prior to publication.
• Interface with Support teams in EMEA, APAC and the USA and with teams in the wider Precisely family.
• Develop new skills in the company’s technical community.
• Extend knowledge to be able to support additional Precisely products and technologies.
• Individual should be comfortable working in any shifts (incl. night shifts) based on business need.
• Other duties may be assigned.

Precisely off campus Eligibility Criteria:

• Ideally, a degree or equivalent from any recognized academic institution is necessary.
• 0-1-year intern/project experiences in some or all of the technologies listed in Preferred requirements section.

Preferred skill:

• Computer savvy. Proficient and knowledgeable in working on a laptop/desktop.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Self-learning abilities with a combination of self-study/e-learning and hands on training.
• Very good communication skills, proficient in English language.
• Customer centric mind-set and attitude to help/serve others.
• Good troubleshooting skill to analyze technical problems, find root cause and drive resolution.
• Individual to demonstrate professional ethics and values that are move aligned to Precisely.
• Technical knowledge on any or all is required: Operating systems like Linux/Unix/AS400/AIX/Mainframe, Databases: Oracle, MS SQL, Cloud platform: Google, AWS, Azure, SAP.
• Coding knowledge in Java, C, C++, C#, Python will be essential; Networking and security knowledge are very good to have for some of the product support.
• Good to have knowledge or experience on Sterling B2B Integrator or Sterling File Gateway.

Click here for HR Interview Questions and Answers

Precisely Recruitment Selection Process:

The selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: The process begins with candidates submitting their applications through the official careers website
2. Resume Screening: The Company’s recruitment team reviews the applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
3. Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities.
4. Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews.
5. Offer: Candidates who successfully complete all interview stages and reference checks will receive a formal job offer.
6. Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
7. Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in the onboarding process. This includes orientation, training, and integration into the team.

Please note that the specific details of the selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

WORKING HOURS & OFFICE –

• Bengaluru – Hybrid
• ~9 hours shift (flexible to work in shifts)
• 24×5 – Weekdays
• On-call – Weekends

Why Join Precisely?

• Work-life balance: Competitive pay, comprehensive benefits, and flexible work schedules
• Professional development: Job training, conferences, and opportunities for career advancement
• Financial and retirement: 401(k) and performance bonuses
• Child care and parental leave: Adoption assistance
• Office perks: Company-sponsored outings
• Health insurance and wellness: Dental insurance
• Vacation and time off: Paid volunteer time