Wipro has announced a job notification for the post of Customer Service Representative. The student from Any discipline can apply for Wipro Recruitment 2025. Interested and eligible candidates can read more details below.
Wipro RECRUITMENT 2025
| Company Name | Wipro |
| Post Name | Customer Service Representative |
| Salary | 3.50 LPA* |
| Experience | 0 to 2 year |
| Job Location | Gurugram |
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JOB DESCRIPTION:
Wipro is hiring candidates for the role of Customer Service Representative.
Roles & Responsibilities:
- Customer Service through calls, Chats & email
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversatio
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effor
- To strive to create a healthy and fun filled Environment in the team
- Display interpersonal skills in handling the day-to-day operations on the floor
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Identify, share and support operational improvements
Skills:
- Very Good written & spoken communication skills
- Should be flexible to work in rotational shifts in 24*5 work environment
- Proficient in computer usage and Basic knowledge on MS Office
- Pro-active & Positive Attitude
- Ability to Work efficiently and effectively in a team
- Excellent Customer facing Skills and Ability to build Rapport
- Should have the ability to escalate issues with a view to bringing about a win-win resolution
ELIGIBILITY CRITERIA:
- Graduates in B.com, BBA, BA, BCA, BHM, B.Sc. and 3-year degree courses except Stats, Maths and Eco Hons, Freshers and candidates with relevant BPO experience eligible (Maximum 2.5 years of relevant experience can be considered.)
- Full-time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply
Note:– Only shortlisted candidates will receive the call letter for further rounds
ABOUT Wipro :
Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. The Fortune India 500 ranks it the 29th largest Indian company by total revenue. It is also ranked the 9th largest employer in India with over 200,000 employees.
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