Wipro has announced a job notification for the post of Customer Service Representative. The student from Any discipline can apply for Wipro Recruitment 2021. Interested and eligible candidates can read more details below.
Wipro RECRUITMENT 2021
|Post Name||Customer Service Representative|
|Experience||0 to 2 year|
Wipro is hiring candidates for the role of Customer Service Representative.
Roles & Responsibilities:
- Customer Service through calls
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle
time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)B.Tech/MBA.
Note:– Only shortlisted candidates will receive the call letter for further rounds
ABOUT Wipro :
Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. The Fortune India 500 ranks it the 29th largest Indian company by total revenue. It is also ranked the 9th largest employer in India with over 200,000 employees.