Zeta Offering Assistant Manager Post |Bangalore | Apply Now

Zeta Off Campus 2025:

Zeta Career 2025 Responsibilities:

• Ability to identify automation/improvement opportunities and create automation/transformation roadmap.
• Design customer flows over chatbot to deliver the right experience for consumers.
• Continuously evaluate and re-engineer processes to provide best in class resolution and increase in FTR.
• Set up proactive monitoring process : work with various operating and product functions to receive alerts for leakages within the customer journey and communicate effectively to minimize reason for contact.
• Setting up a strong VOC mechanism and seek inputs received through various channels : Email, chat, NPS, social media channels.
• Driving Process Transformation roadmap, defining and implementing strategic initiatives to better user experience.
• Strategic thinker leading the team & co-ordinating with stakeholders such as Product, Engineering, Business Operations on a regular basis.
• Maintain flexibility and skills to be able to support recovery work as needed.
• Provides timely and regular status reporting to management and project stakeholders

Zeta off campus Eligibility Criteria:

• Qualification – BE/ B. Tech or any Post Graduate / MBA
• Experience – 2-4 years

Preferred skill:

• Experience in Process Design, Process Excellence, Process Automation, Operational Excellence, Quality.
• Should have worked with CS teams on relevant metrics such as CSAT, AHT, FTR, Re-opens, FRT etc.
• Must possess knowledge of PowerPoint and Excel.
• Six Sigma (Preferred – Black Belt) with Quality improvement and Lean Deployment background.
• Well versed with Industry Digital technologies & leading tools, automation, AI.
• Have good analytical and problem-solving skills.
• Can regularly demonstrate strong critical thinking and are good at real time decision making.
• Are comfortable working with multiple stakeholders and teams to drive the desired level of performance.
• Strong communication skills

Click here for HR Interview Questions and Answers

Zeta Recruitment Selection Process:

The Zeta selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: The process begins with candidates submitting their applications through the official careers website
2. Resume Screening: The Company’s recruitment team reviews the applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
3. Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities.
4. Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews.
5. Offer: Candidates who successfully complete all interview stages and reference checks will receive a formal job offer.
6. Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
7. Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in the onboarding process. This includes orientation, training, and integration into the team.

Please note that the specific details of the selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Zeta?

• Work-life balance: Competitive pay, comprehensive benefits, and flexible work schedules
• Professional development: Job training, conferences, and opportunities for career advancement
• Financial and retirement: 401(k) and performance bonuses
• Child care and parental leave: Adoption assistance
• Office perks: Company-sponsored outings
• Health insurance and wellness: Dental insurance
• Vacation and time off: Paid volunteer time