Accenture Off Campus is hiring for the post of Customer Service New Associate. A student from various disciplines can apply for Accenture off-campus recruitment drive 2025. Interested and eligible candidates can read more details below 

Accenture Recruitment 2025:

Job Description:

Accenture Company is seeking candidates for Customer Service New Associate – Query Management

Job Responsibilities:

• The responsibility of an advisor as customer service associate will be to assist our customers end to end for any queries around billing, package related and technical support.
• Requires advisor to personalize the conversation, manage productivity, display strong communication skills and create sales opportunity.
• Candidates needs to display attention to detail, show ownership and be able to embrace feedback.
• Ability to multi-task in usage of different applications and adhere to key compliance measures.
• Strong customer service skills
• Strong verbal English language proficiency.
• Ability to multi-task in usage of different applications and tools
• Analytical and Problem-Solving skills
• Team-work – Liaise with other support teams as required to resolve requests/issues in a timely manner
• Attention to Detail -Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
• Ownership of the customer journey with quick and accurate resolution.
• This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations.
• The team acts as a Single Point of Contact (\’SPOC\’) to meet the communication needs of both users and clients, and to satisfy both customers and clients.
• In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised 
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts

Eligibility Criteria:

• Any graduate from Govt. recognized universities
• 10+2 Under-graduates with minimum 6 months prior experience preferred

Preferred skill:

• Adaptable and flexible
• Ability to perform under pressure
• Problem-solving skills
• Detail orientation
• Ability to establish strong client relationship
• Able to work on a flexible basis as determined by the business needs
• Ability to work under pressure
• Team worker
• Positive Attitude
• Quick Learner
• Punctual and Disciplined
• Good Communication skills
• Customer Focussed
• Results driven
• High standards of Integrity
• Attention to detail

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About Accenture:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.