IBM has announced a job notification for the post of Network Support Specialist. A student from any discipline can apply for IBM Recruitment 2021. Interested and eligible candidates can read more details below
IBM Recruitment 2021:
| Company Name | IBM |
| Post Name | Network Support Specialist |
| Salary | ₹3.5 LPA |
| Experience | Early Professional |
| Job Location | PAN India |
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Job Description:
IBM is hiring candidates for the post of Network Support Specialist.
Job Responsibilities:
- Response to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
- Answers inbound calls
- Attempts first call resolution
- Performs basic troubleshooting
- Routes call to appropriate department / next-level teams
- Manages day-to-day Incident and Service requests
- Provides ticket status to customers as needed
- Performs outbound call campaigns
- Responsible to manage the Service Desk email box and assign emails to the appropriate department
- Handles other administrative tasks as requested by line manager
Eligibility Criteria:
- Any Graduate or Post Graduate from any stream can apply
- 0 – 1 year of previous experience in a customer support or administration function preferred
Preferred skill:
- Excellent English language skills are a must
- Strong customer focus
- Ability to work accurately and meet deadlines
- Attention to detail and accuracy while being able to maintain a higher workload
- Professional and articulate
- Effective communicator; able to liaise with confidence with both the internal and external parties
- Flexible
- Reliable
About IBM:
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
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