New Wipro Walk in for Service Desk Administrator | Don’t Miss

Wipro Walk in Drive Recruitment Drive 2025: Wipro is hiring a Service Administrator through an off-campus Placement. A student from various disciplines can apply for the Wipro off-campus drive 2025. Interested and eligible candidates can read more details below. Details are given below:

Wipro Walk in Recruitment 2025:

Roles and Responsibilities:

• As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
• Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
• Identify and escalate tickets requiring urgent attention and actio
• Log all contacts and document all the activities and results accurately and completely within the incident management tool
• Deal with and resolve helpdesk requests
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
• Open to working in a 24×7 environment with rotating shifts and rotating weeks off

Wipro Eligibility Criteria:

• Graduation mandatory
• Only SD Experienced candidates can apply .
• Candidate should have excellent communication.
• Good Knowledge of Laptop/Desktop troubleshooting.
• Knowledge about VPN/ Windows OS/O365/Active Directory

Preferred Skills:

• Previous experience in IT helpdesk (Voice)
• Excellent communications skills (verbal and written)
• Knowledge on ITIL Framework and Terminologies
• Knowledge on Windows, Mac operating systems & VDI environments
• Demonstrated problem solving capabilities
• Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
• Flexible and Open to working in a 24×7 environment with rotating shifts and rotating weeks off including holidays
• Self-motivated achiever who gains satisfaction from providing excellent customer service
• Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
• Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
• Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
• Excellent organizational skills
• Continually develops and maintains technical skills to ensure high quality levels of technical support for end user
• Knowledge in Password Resets, Account Lockouts,Connectivity issues (i.e., VPN, etc.), Endpoint security issues, Windows support, Outlook email support, Internet browser how to (Chrome, Explorer, etc.), Virtual Desktop, Collaboration (Teams, Webex, Zoom, etc.)
• Handling queries, Incident management, Processing service requests, Initiate IMACs, User account administration, including password resets, Knowledge management article updates, Call escalation management

Things to carry:

• Carry your CVs (Write ‘HR Pankaj-LPT’ on top of your CV)
• Carry your Original Aadhar card
• Candidates have to enter from Wipro Gate no 2

Click here for HR Interview Questions and Answers

Click here for Wipro Interview Questions

Click here for Accenture Interview Questions

Click here for TCS Interview Questions

Click here for Infosys Interview Questions

Click here for Mindtree Interview Questions