Wipro Production Specialist | Off Campus Drive 2026 | Bengaluru

Wipro Off Campus 2026:

Responsibilities of Production Specialist:

• Handle customer queries through phone calls and emails professionally.

• Document customer information, issues, and resolutions accurately.

• Record, track, and manage support tickets using designated systems.

• Follow standard operating procedures to resolve customer issues.

• Ensure resolution of client queries within defined SLAs.

• Maintain and utilize internal knowledge bases and support resources.

• Troubleshoot technical and product-related issues.

• Escalate unresolved or critical issues to team leaders when necessary.

• Analyze call logs and recurring issues to identify trends and improvements.

• Create and update self-help documentation for customers.

• Conduct follow-ups and scheduled callbacks to ensure customer satisfaction.

• Participate in product training programs and continuous learning initiatives.

• Collaborate with team leaders to improve service quality and customer experience.

Wipro Off Campus- Eligibility Criteria:

• Expected Qualification: Any Degree.
• Experience: 1–3 Years

Required skills:

• Financial Planning & Analysis (FP&A)
• Customer Service & Support
• Technical & Product Troubleshooting
• Data Documentation & Tracking
• SLA & Quality Management
• Trend Analysis
• Escalation Handling
• Communication Skills.

Click here for HR Interview Questions and Answers

Wipro Recruitment Selection Process:

The selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:

1. Online Application: The process begins with candidates submitting their applications through the official careers website
2. Resume Screening: The Company’s recruitment team reviews the applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
3. Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities.
4. Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews.
5. Offer: Candidates who successfully complete all interview stages and reference checks will receive a formal job offer.
6. Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
7. Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in the onboarding process. This includes orientation, training, and integration into the team.

Please note that the specific details of the selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.

Why Join Wipro?

• Work-life balance: Competitive pay, comprehensive benefits, and flexible work schedules
• Professional development: Job training, conferences, and opportunities for career advancement
• Financial and retirement: 401(k) and performance bonuses
• Child care and parental leave: Adoption assistance
• Office perks: Company-sponsored outings
• Health insurance and wellness: Dental insurance
• Vacation and time off: Paid volunteer time