Amazon has announced a job notification for the post of  Seller Support Associate. A student from any discipline can apply for Amazon Recruitment 2021. Interested and eligible candidates can read more details below.

Amazon Recruitment 2021:

Company NameAmazon
Post NameSeller Support Associate
Salary₹ 3.5 LPA*
Experience0-10 yr
Job Location Delhi

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Job Description:

Amazon hiring freshers for the post of Seller Support Associate

Job Responsibilities:

  • The Seller Support Associate demonstrates end-to-end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Eligibility Criteria:

  • Any Graduation (other than BE, BTech, and MBA Freshers)
  •  from any discipline with 0-10 years of experience.

Preferred skill:

  • Excellent written and verbal communication in English. Along with English, some roles also require communicating in Hindi and or Telugu/ Tamil/ Kannada.
  • Experience within a customer service environment preferred. Desire to expand skills into new areas.
  • Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
  • Committed seller advocate, drive process & tool improvements.
  • Enthusiasm and strong self-motivation.
  • Strong prioritization and time management skills, with a high degree of flexibility.
  • Embrace constant change with flexibility and good grace.
  • Demonstrate an appropriate sense of urgency for contact response time in the face of variable workflow.
  • Demonstrates effective communication, composure, and professional attitude
  • Exemplary performance record, particularly with regard to quality & productivity
  • Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.

Weekly Off: Rotational two- consecutive days off (it is a 5-day working week with 2 consecutive days off.

During the first four months (Training & Transition) no unplanned leaves are allowed.

About Amazon:

Amazon.com, Inc. is an American multinational conglomerate that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S.

* According to glassdoor Support Associate yearly pay in India is approximate.

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