Freshworks Off Campus Hiring For Customer Success Specialist | Apply Now

Freshworks has announced a job notification for the post of Customer Success Specialist. A student from various disciplines can apply for Freshworks Recruitment 2023. Interested and eligible candidates can read more details below for Careers, Recruitment, Eligibility, Requirements, Salary, Skills, etc

Freshworks Recruitment 2023:

Job Description:

Freshworks Off-campus hiring candidates for the post of Customer Success Specialist.

Job Responsibilities:

• Engage proactively with customers using the engagement model (based on customer segment) laid out
• Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
• Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
• Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
• Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
• Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
• Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
• Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
• Own two key metrics (Increase Product-Adoption & Customer Retention)
• Use customer management tool (Natero) (Training will be provided to get familiar)
• Implement and support compliance to Freshworks compliance and information security processes

Eligibility Criteria:

• Any Graduate from any stream

Preferred skill:

• Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
• Very Strong written and verbal presentation/communication skills (ESSENTIAL)
• Self-starter who can own ongoing customer success of both large and small clients
• Ability to report and share client’s status on a timely/pre-defined interval
• Bachelor’s Degree in Computer Science + Business Education preferred

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About Freshworks:

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks Recruitment Process

There are mainly three rounds:

1. Aptitude/Verbal ability round/Written Round
2. Technical Interview Round
3. HR round

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How to Apply for Freshworks Recruitment 2023?

Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.

If you face any issues while applying. Do let us know in the comment section.

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If you face any issues while applying. Do let us know in the comment section.

Freshworks Recruitment 2023 – Frequently Asked Questions

What is the Freshworks selection process?

The selection process will be based on a Written test followed by the Technical and Hr interviews.

What is the Freshworks Salary for freshers?

The average 5 Lakh year is based on the reports of Glassdoor and Ambition Box.

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