IT Services Support Associate Amazon | Apply Now!

Amazon has announced a job notification for the post of IT Services Support Associate A student from any  discipline can apply for Amazon Recruitment 2022. Interested and eligible candidates can read more details below 

Amazon Recruitment 2022:

Job Description:

Amazon is hiring candidates for the post of IT Services Support Associate.

Job Responsibilities:

• Review written communications to ensure adherence to policy and ensures messages are received in a timely manner
  
• Research, review, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
  
• Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
  
• Informs customers of needed remedies and answers basic questions.
  
• Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
  
• Acquire and maintain current knowledge of relevant company policies in order to facilitate communications.
  
• Willingness to work flexible shifts(24X7 Model) and scheduling, including nights, weekends, and holidays.
  
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns

Eligibility Criteria:

• 10 + 2 / Diploma / Graduate from any stream

Preferred skill:

• Strong verbal and written English communication skill.
  
• Six months experience in an IT or customer service role troubleshooting with the ability to decipher technical terminology and explain the situation or issue in laymen’s terms for the customer.
  
• The ability to quickly adapt to differing operating systems while including PC hardware and software issues and software incompatibilities.
  
• Able to apply critical thinking to determine next steps needed to resolve contacts.
  
• Ability to empathize with and prioritize internal customer needs.
  
• Display a commitment to quality and strong multi-tasking skills.
  
• Adherence to shift schedules and timeliness are key requirements.

About Amazon:

Amazon.com, Inc. is an American multinational conglomerate that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S.

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