Mphasis Recruitment 2025 | Technical Support Engineer | Apply Now

Mphasis has announced a job notification for the post of Technical Support Engineer. A student from any discipline can apply for Mphasis Recruitment 2025. Interested and eligible candidates can read more details below

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Mphasis Recruitment 2025:

Company Name	Mphasis
Post Name	Technical Support Engineer
Salary	9.5 LPA
Experience	1 – 3 Years
Job Location	Bangalore

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Job Description:

Mphasis is hiring candidates for the post of Technical Support Engineer.

Job Responsibilities:

Inbound calls taking
Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
Prioritize and manage several open issues at one time.
Document technical knowledge in the form of notes and manuals.
Refer to internal database or external resources to provide accurate tech solutions
Provide prompt and accurate feedback to customers.
Ensure all issues are properly logged

Eligibility Criteria:

Graduate 1+ years of relevant experience.

Preferred skill:

Hands-on experience with Windows /Mac OS environments
Excellent problem-solving and communication skills
Hands-on experience with Windows /Mac OS environments
Good understanding of computer systems, mobile devices, and other tech products
Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)
Knowledge on Citrix Virtual Apps, AWS technology and Desktop.
Basic knowledge on Virtualization technology
Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)
Familiar to the Citrix, AWS environment
Aware of ITSM Process (Incident management)
Ability to diagnose and troubleshoot basic technical issues.
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role

About Mphasis:

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO), and Infrastructure services globally through a combination of technology know-how, domain, and process expertise.