NTT DATA Recruitment Drive 2026 | MS Service Engineer Role | Bangalore

NTT DATA is hiring candidates for the position of MS Service Engineer – L1 in Mumbai. This opportunity is suitable for candidates with a background in Information Technology, Computing, networking, systems, or related infrastructure technologies. Interested and eligible candidates can read more details below 

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NTT DATA Recruitment 2026:

Job Description:

NTT DATA is hiring candidates for the post of MS Service Engineer.

Job Responsibilities:

• Monitor client infrastructure, systems, and technology solutions
• Identify problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first-level incidents and work toward identifying their root causes.
• Fulfils approved requests following agreed procedures.
• Provide technical assistance to clients through phone or chat when required.
• Executes approved maintenance activities including patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents that require higher-level technical support.
• Ensures the efficient and comprehensive resolution of incidents and requests.
• Proactively identifies opportunities for work optimization.
• Updates existing knowledge articles or creates new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• Assist with Disaster Recovery activities and testing where applicable.
• Perform other related technical and operational responsibilities assigned by the team.

Eligibility Criteria:

• Bachelor’s degree or equivalent qualification in Information Technology, Computing, or a related field.
• Equivalent relevant work experience may also be considered.
• CCNA or an equivalent networking certification is relevant to the position.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Required skill:

• Communicate and work across different cultures and social groups.
• Plan activities and projects well in advance, and takes into account possible changing circumstances.
• Maintain a positive outlook at work.
• Work well in a pressurized environment.
• Work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
• Additional skills proficiency such as (but not limited to):
  • Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor
• Entry-level experience or completion of the relevant intern program.
• Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).

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About NTT DATA:

NTT DATA, part of the NTT Group, is a top-10 global IT services provider headquartered in Tokyo, operating in over 50 countries. With $\sim$$30B annual revenue, it offers consulting, industry solutions, digital modernization, and managed services, serving 75% of the Fortune Global 100. The firm focuses on AI-ready data centers, hybrid cloud, and AI integration.

NTT Recruitment 2026 – Frequently Asked Questions

What is the NTT selection process?

The selection process will be based on a written test followed by the Technical and Hr Interview.

What is the NTT Salary for freshers?

The average Production Support Analyst salary at Citibank ranges from ₹ 5.3 Lakhs to ₹ 16.1 Lakhs per year based on the reports of Glassdoor and Ambition Box.